Jamf Service Graph connector - record not getting inserted

Vidya Shree · ‎09-07-2022

Hi All,

We are using service graph connector for JAMF integration. We are able to fetch the data successfully but we are facing an issue while inserting the record into cmdb_ci_computer table. We have received 5 records with same name but different serial number, Mac address out of those 5 records only 1 is inserted into the table but remaining 4 are not.

Is this happening because of the same name?

Has anyone faced this issue?

Can anyone help with this issue?

Thanks,

Vidyashree

Report Inappropriate Content · ‎09-09-2022

The 3rd rule that is just name is the one causing the issue. You would need to modify it to include serial number and allow null values:

After you make that change you would need to remove all records in the sys_object_source table where the target sys id is the ID of the CI you are having issues with.

View solution in original post

Report Inappropriate Content · ‎09-13-2022

Here is the Tokyo documentation for the IRE.