Mapping between Assets and Handheld Computing Devices needed

js_tsuka
Tera Contributor

‎11-01-2023 01:17 AM

Hi All,

 

Requirement: Value of 'IMEI' field of 'cmdb_ci_handheld_computing' table is to be synced with custom field 'IMEI' on Asset table.

 

Current Configuration:

We are getting our organization's Mobile phone's data through Intune Spoke to 'cmdb_ci_handheld_computing'(Handheld Computing Device) table. And this data has value of 'IMEI' number.

And sync between 'Handheld Computing Device' and Assets table is being done by model category 'Mobile Devices'. And we have created a custom field 'IMEI' on Assets table.

 

We wanted to get the value of IMEI field in Assets from corresponding CIs. But that is not happening because field 'IMEI' is present on 'cmdb_ci_handheld_computing' table and not on 'cmdb_ci' table.

 

Please suggest a solution using which the synchronization of 'IMEI' fields on both tables can be enabled.

Thanks in advance.

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3 REPLIES 3

David Casper
Tera Guru

‎02-09-2024 01:16 PM

Hey JS. Here is a similar post to this, How to modify model category - Page 2 - ServiceNow Community however it does not answer your question.

The reason I reference it, as you will see on the thread, there are some questions about mapping the Mobile Device model category to the handheld computer device class. 
When you did this, was the 'ci class' field editable in all your instances for the mobile device model category or did you have to disable the ACL first?

As for your specific question, if the field exists on the CI table and you have a successful sync between the asset and CI why don't you remove the custom field on the asset table and create a new reference field to the CI one. This way you are viewing the data that already exists, not duplicating data or utilizing system resources unnecessarily. 

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Karagel64
Kilo Contributor

‎02-24-2024 01:45 AM

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AJ-TechTrek
Giga Sage
Giga Sage

‎02-25-2024 09:37 PM

Hi @js_tsuka ,

 

You can use the Asset to CI field Mapping which may help to achieve this.

 

Refer below docs, Might help.

 

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/asset-management/concept/c_...

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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