Mapping CI for the categories

[dmahendran]

Hello Everyone!!

I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories which recently added in the incident form. Any ideas/Suggestion would be sincerely appreciated.

TYSM!!

[Dr Atul G- LNG]

Hi @dmahendran 

Could you please explain more about

"i want to map the configuration items for the particular categories which recently added in the incident form"

[dmahendran]

Hello @Dr Atul G- LNG 
Recently i have been added two new categories and some sub-category in the incident table, when i try to submit an incident i dont see any configuration items mapped for the categories which i have been added recently also it prevents me from submitting incident as it was mandatory in the record. I want to add some CI's particularly for the categories.

[Dr Atul G- LNG]

HI @dmahendran 

So it means, for the ealier cat- sub cat there was mapping exits of CI  and now you need same mapping for new cat-sub ad CI

[dmahendran]

@Dr Atul G- LNG  Exactly i need to add some list of CI's related to the categories and Sub categories.