We are looking to provide a solution to our IT security team to help manage service accounts. We've got thousands of service accounts created over years with limited, legacy information. The security group is working on a highly manual process to g...
Hi, How would I ensure that tasks are generated if Orphans are found when running the CMDB health jobs? I enrolled in the on-demand CMDB Fundamentals course, but the content covered through the videos was a few versions old. It told me to go to Conf...
Hi, I have created a new CI Class called "domain" and I now want users to be able to create their records within that class. When I click the "New" button within base items, I'm not seeing "domain" as an option in the list. If I edit the list, the ...
We don't use servicenow discovery to add servers to our CMDB, but we would like to associate all existing and new servers to a business or technical service offering. Is there a way to do this without scripting?
Hello. We are currently considering the introduction of a configuration management process.I want to know how to manage a redundant server configuration (which server is in a cluster configuration and whether it is hot standby or cold standby). Is it...
Hello. I am a bit confused about the fact that a User with the Role ecmdb_admin has no access to the CI Class Manager module by default. I thought a user with this role can manage all about CMDB topics like checking attributes or setting up identific...
I'm trying to understand why the IRE doesn't believe there's a CI match when from my point of view it appears there should be. I'm running the Identification Simulation on a simple payload. If you look at the network adapter class there is indeed...
Hello, We have multiple customers in our CMDB, and I have created a business application CI that have the same name across multiple customers. When I look at my CMDB dashboard I see that all these BA's are showing up as a duplicate, thinking because...
Hi, I use IntegrationHub ETL to import data into cmdb_ci_ot_isa_entity. All records are inserted but a number of records have an error after import. Can someone explain what is missing here? error log Identification Reconciliation Engine(IRE) Proce...
I have created around 20 Dynamic CI Groups using the CMDB Query and CMDB Group method. I now want to show ALL the CIs related to these Dynamic CI Groups. I have tried the CMDB Query but cannot get the contents of the Dynamic CI Groups to display.
Having an odd issue with the service graph connector for VMware workspace one. After initially setting up the service graph connector, I was able to execute the scheduled import job successfully and pull in the data needed. A few weeks later I starte...
HelloI need to have some different import sets to be identified by the IRE Engine as different data sources. currently the IRE Engine identify as the same data source all of the import sets, with the data source named "ImportSet".I have already found...
When my Service Desk personnel are putting in tickets (Incident, Problem, Request, Change) I don't need things like "Next Hop Routing Rule" or "Switchport" to be part of the available options. It creates more work for them to have to filter through ...
Hi, We have the SG-SCCM connection in place, but before I want to do the transform I want to execute a business rule/script (like the onBefore script in SCCM 2016) per record. For this I have to compare the serial number of each record in the staging...
Hi folks, Does anyone know why this field was relabeled from Assignment Group to Change group when upgrading from Paris to Quebec? I can't seem to find any release notes that describe this change. Thanks
