Need help understanding CMDB Workspace UI action Button rendering in ServiceNow.

hnnj
Tera Contributor

3 weeks ago

I’m working on adding a “Create Change” action for "cmdb_data_management_task" in CMDB Workspace. Existing “Cancel Task” action is working and appears in the list action menu.

I traced the implementation and found it uses:

- Declarative Action Assignments
- UX Add-on Event Mappings
- UX Events
- Payload Definitions
- task_list source element
- Macroponent = Certification Instance Default

I cloned the existing “Cancel Task” setup:

- created new Declarative Action
- created UX Event ("DM_TASK_CREATE_CHANGE")
- created UX Add-on Event Mapping
- copied payload mapping
- same table / same list context / same selection behavior

However the new action still does not render in the workspace action menu even after cache clear and relogin.

Questions:

1. Is there additional UI Builder / macroponent configuration controlling which declarative actions render?
2. Are list actions filtered somewhere else beyond Declarative Action Assignments?
3. Is there a registry/provider layer for CMDB Workspace task actions?
4. Does “Certification Instance Default” macroponent require additional action registration?

Any pointers on how CMDB Workspace renders these task list actions would help.

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abbasshaik4
Tera Sage

2 weeks ago

Hello @hnnj,

 

Please refer to the link below:
https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta...

 

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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