Need to built UI Action for creating relationship between CI's

[anandcristy]

HI,

I have an requirement that creating a relationship between AWS cloud account and Application Service vise versa. We dont want to do this manually, so would like to create a related links, on click it should take the current record as parent and reference to choose the child record and type. 

On submit the relationship needs to be created. Someone assist please

Thanks.

[Dr Atul G- LNG · Accepted solution]

Hi @anandcristy 

I’m not in favor of this approach. The reason is that this functionality is provided out of the box by ServiceNow, and trying to rebuild the same behavior by clicking a custom button would create significant technical debt.

Additionally, a button might enforce a fixed type of relationship, whereas doing it manually allows you to clearly see and evaluate what the most appropriate relationship should be. So it’s better not to introduce unnecessary technical debt

[anandcristy]

Hi Atul,

Thanks for your reply. Will follow the same.

AK.