No Data in CI Table After Successful Azure Service Graph Connector Setup

monishasp
Tera Contributor

‎06-26-2025 06:31 AM

Hello All,

 

I'm working on integrating Azure with ServiceNow using the Service Graph Connector for Microsoft Azure. I've completed the following steps:

  • Received and configured the Azure credentials in the connector.
  • Successfully tested the connection.
  • Verified that the connector definition is active.
  • Scheduled job is running, but the data processed is zero.
  • No records are appearing in the CI tables (e.g., cmdb_ci_vm_instance, cmdb_ci_cloud_service, etc.).

I've checked the import set runs and transform maps, but I’m not seeing any errors or data being processed.

Has anyone faced a similar issue? Are there specific permissions or configurations in Azure or ServiceNow that I might be missing? Any documentation or troubleshooting tips would be greatly appreciated.

Thanks in advance!

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2 REPLIES 2

Danish Bhairag2
Tera Sage
Tera Sage

‎07-02-2025 11:19 AM

Hi @monishasp ,

 

I am currently doing the same implementation & what I have observed is even though the data is showing as 0, the data was actually getting inserted in the staging table of the relevant class. The reason why we are not able to see it in the target table is due to the transform maps not running for some reason. Currently I am investigating the same, will update u if I have any breakthrough.

 

Sample staging table to look into for data coming in or not:

SG-Azure Load Balancer

SG-Azure Network

SG-Azure Storage Accounts

SG-Azure Resource Groups

 

If u have already resolved the issue please update it here so that myself as well as others can benefit from the same.

 

Thanks,

Danish Bhairagdar

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gregoryflor
Tera Contributor

‎07-22-2025 11:55 AM

Have either of you made any progress with this?

Thank you.

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