Hi all, I've been doing some research into Stale CIs in my platform.I've checked both the CMDB Health Dashboard and the CMDB Health Results table, and on both, it shows that the CIs are being updated by "system" almost daily. Recently, I've also ex...
Hi all, All the reports in Asset Management Executive Dashboard is in dollar , we need to change to Pounds. Do we have any option to change it. Regards,Saranya
Hello all,So i was able to successfully perform service mapping based off of CSDM 4.0 for a company i worked for. However, im at a new job and of course needing to build the services using CSDM 5. Im trying to find the relationships mapping diagram f...
Hello, We have a set of fields in the CMDB that are used in a calculation for a Business Apps Inherent Risk Rating. These fields are owned by different areas across Risk and Cyber. These teams could request a change to one of these fields as BAU work...
We know that,Upstream CI is a CI that provides services to downstream CI.Downstream CI is a CI that utilizes the services provided by the upstream CI. Consider Windows server and Database. UC1-When Windows server hosts an application that require d...
Does anyone have the steps to enable mTLS for Agent client collector? Having trouble configuring the CA certs for the server and client.
HiI'm beginner in the ServiceNow and we are working on migrating BMC Helix to ServiceNow and looking for some guidance and migration document for CMDB or if there is any document for Class and Attribute mapping for below list of BMC classes.Business ...
What role do MID Servers play in populating CI data during Discovery?How does ServiceNow Discovery identify and add Configuration Items (CIs) into the CMDB?
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Hey Everyone!We have been tasked with redeploying Discovery as a non-admin account (so so painful). We have found reasonable success following Discovery with a normal user (non-admin user) from Community. However, we're trying to roll our changes int...
Hi everyone,I have many interrogations about normalization (in SAM Foundation), and impact on CIs, which can be selected in Configuration Item field in incidents (or other processes).let me explain :When creating an incident, and selecting a Software...
Hi All, As part of discovery we configured orphan rules so to reflect our rules on the CMDB Dashboard , do we need to run the correcttness scheduled job or not? please help with the process to perform correctness Regards,Shabbir Shaik
Hi all ! My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.After investigation, they are not really duplicated CIs, but the same software with different versions. You can see an example with 7-zi...
Hi all, I'm looking for guidance on Azure Stack HCI discovery. We have full Azure discovery running however I'm losing sight of previously discovered on-prem servers as they are migrated to HCI. I am struggling to find any documentation on this topi...
Hello Community,We are experiencing a critical data gap in our CMDB where many discovered Dell iDRAC CIs are missing the Host field value, which is a reference field pointing to the cmdb_ci_computer table). This is severely impacting our xyz team's a...
