The CI reference field on the Incident form in my PDI instance no longer finds any CIs. How to fix?
There seems to be some sort of filter happening.
Forum Posts
IH-ETL FAQ - Unable to find format of the single column
1. Create a nested payload JSON format data source using custom script type, mark "data in single column" option to true 2. Pull an import set from this data source 3. Go to IH-ETL, create a new mapping base on this data source 4. Go to IH-ETL second...
Event Management with External APM tool
I am working on Event Management integration in ServiceNow , where alerts are being received from external monitoring tool . by default these alerts are getting processed and creating Incidents , However in my case the requirement is different . Inst...
MID SERVER Reporting
Hi I am trying to build a database view on 4 MID SERVER TABLES 1. MID SERVER parent table where we see all the up/down Mid server 2. Mid server cluster table where, if any Mid server is part of a cluster.3 Mid server capabilities table4 mid server ...
CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI
please check attached screenshots
Resolved! CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI
I have configured reconciliation rules for the Hardware class with the following priority order:SG-Intune [100]Qualys-CSAM [200]SNAssetManagement [300]Currently, both SG-Intune and Qualys-CSAM are updating the same CI attributes. I also have another ...
Custom LLM Topic for CMDB CI Relationship Queries – Need Guidance
Hi Community,I am currently working on implementing a custom LLM-based Virtual Agent topic to handle natural language queries related to CMDB CI relationships.Requirement Overview:The LLM topic should accurately interpret user queries such as:“What s...
CMDB DF
A CMDB Administrator wants to educate the team on the various actions that can be performed withinthe CMDB Workspace.What actions can be initiated from the CMDB Workspace?A. Execute ServiceNow DiscoveryB. Create a CMDB Data Manager certification poli...
Discovery failing with “Missing Pattern Windows OS - Desktops” even after multiple pattern synch
Has anyone faced an issue where Discovery fails with:Discovery using patterns could not be executed due to missing pattern Windows OS - Desktopseven though:Pattern exists and is ActiveMID Server is Up/ValidatedPattern synchronization was triggered mu...
Flow Designer
Hello, In Flow Designer, when creating a flow you used to be able to make a trigger for when a value "Changes to" a specific value. It seems it is no longer an option. Is there another way to do this? Specifically when a CI is retired I would like th...
Domain Separation – Preventing Duplicate Models with Global Manufacturers in Make & Model Script Inc
Hi Community,We are working in a domain-separated instance where manufacturers exist both in the global domain and in child domains. Our objective is to standardize and maintain manufacturers/models in the global domain wherever possible.Currently, o...
Task Location Normalization
Hi All, I have duplicate location with name in location table .So currently task table records(INC,sctack ,req,RITM e.tc.) are mapped with both locations .I want to map all tasks with one location .So that i can remove another duplicate location .FYI...
How to pull a list of servers having a particular application installed in them
Is there a way in which list of all the servers in CMDB that have any version of JAVA installed in them?
Resolved! existing record validation on String Field
Hi All, I have an catalog item to create business Application .Business application is inserted after approvals. There is field as application name in catalog item which maps to Name field field of Business application in service now.I want when user...
Resolved! CMDB Calculation
Hi Community, We have an Application Service that is marked Operational Status = Retired and the related Business Application is Decommissioned. However, Service Availability Results are still being generated. The active record appears to be in servi...
