We’re encountering a situation where certain servers are incorrectly marked as “retired” in discovery tools due to terminated VM instance relations. However, these VMs are still active and running in production. This appears to stem from a prior migr...
Hi,Where Data Refresh Rules are stored/or what is the table name ?
Hello, I'm looking for this systems property: glide.cmdb.logger.source.identification_engine Can someone tell me where to find it? I've looked in sys_properties and the cmdb Properties. I'm reviewing the logging features in the cmdb. I'm on Zuri...
Hi Community,I’m trying to understand whether ServiceNow OOTB CMDB relationships allow us to derive a hierarchy between Business Applications and File System / Storage File Share / AWS S3 Endpoint records, either directly or indirectly, without creat...
I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does anyone have a step by step explanation (especially what options are for ...
Hi,I need to add a new tab in the CMDB Workspace as shown in the below screenshot Any documentation or example will be much appreciated. Thanks in advanced.
We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...
Created Technical Service instance for Neatbars but when Dynamic CI group is attached the Instance morphs into a Dynamic CI Group Is this expected behavior? In the Relationships Standards there are 0 rels between Dynamic CI groups and any Service Ins...
Hi all, We are trying to capture data regarding where a cloud hosted server is hosted. Currently we only have two options (On Prem and Azure). I don't see any OOB fields for this data. Does anyone have any solutions regarding best practices for capt...
Hello, Example: Servers.We use IP based discovery to get on prem CIs (Servers)We use Service Graph connector AWS to get cloud CIs (EC2) So both of these discovery techniques fill in data on in the cmdb_ci_server table. I cannot find a field that ind...
I did the certification for servers and mainframes etc.. and I am populating the certification details like Attested by with certification Assigned to user and other reasons with the Certification Task number on the respective hardware table and it i...
I'd like to allow any user that is member of 'certification' role to update any data certification task (table cert_task). OOTB, the only user or group assigned to the task can complete the certification or modify the task itself, specifically cert_t...
Hello,I am working on preventing duplicate CIs in the CMDB Computer table. I have already installed the Discovery and Service Mapping plugins and am looking to create new Discovery patterns.Could someone please provide a step-by-step guide on how to...
Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...
Hi There, I am exploring opportunities to leverage AI within the CMDB space. Let me know if you have any use cases implemented so far.
