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AI Bots - How is Your Org Tracking This?

As we start to stand up Co-Pilot bots, the business has decided they want to start tracking these as CIs.  I'm curious to know how and where other organizations are tracking this data.   In cmdb_ci_appl_ai_application?  As a service offering?  Someth...

Using Different tags in ServiceNow catalog

Hello Everyone,I need to update a catalog in ServiceNow where a specific tag must be applied automatically after an incident is created.In my Record Producer, I have a country variable with five country options. I have also created five different tag...

Owned By and Managed By

Owned By is someone who owes the CI , and Managed By is the Technical Owner of the CI , Support Group is one who is responsible for ITSM tkts like incident or change  Since these are not populated through Discovery , they are manually handled , at th...

AI Application and AI Function classes

Hi, What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB? If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it? If the above (A ServiceNow AI Ag...

ayman_h by Kilo Sage
  • 1292 Views
  • 2 replies
  • 0 helpfuls

Finally Passed my CIS -DF exam today

 CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active  I was really worried reading posts and comments fro...

AbinC by Kilo Sage
  • 13453 Views
  • 9 replies
  • 30 helpfuls

Resolved! CMDB Workspace Widget accessibility

In CMDB Workspace Home page-we need to restrict Important actions, CMDB health, Total CIs widget to CMDB Admin role only.Also In quick links (Create CI, Relationship health dashboard, Unified Map) to cmdb admins only. How we can achieve this ?

kirandhobale by Tera Contributor
  • 1211 Views
  • 8 replies
  • 0 helpfuls

How is cmdb_rel_team populated & used?

Prepping a client walkthru with the latest NowCreate deck(s), and discovered a recommendation to populate cmdb_rel_team, but cannot find any additional information on how to populate (assume groups) and what this affects.  Is there a process around t...

tjw1 by Tera Contributor
  • 609 Views
  • 1 replies
  • 1 helpfuls

Discovery of FIPS‑enabled servers

I would appreciate some guidance with Discovery configuration in the MIDServer to run Discovery on FIPS‑enabled Linux servers.  I've created the SSH Key credential, and I've tested several options of mid.ssh.algorithms.host_key property in the MidSer...

excude the ci's coming through cloud discovery from staleness rule

Hi team, We are calculating the stale rules for a set of ci classes. When we run the staleness job, it is also giving us staleness calculation for 2 classes called VMware Distributed Virtual Port Group and VMware vCenter Datacenter.  Is there any way...

Deepika54 by Tera Contributor
  • 450 Views
  • 2 replies
  • 0 helpfuls