PDI ! Wait list Issue

[saurabhbhal]

Hello Team,

PDI is not getting up, I was on waiting list since last week.
Is there any issue with PDI ?

Br,
Saurabh Bhalkar

[Dr Atul G- LNG]

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

@saurabhbhal 

[Dr Atul G- LNG]

There are no specific reasons provided by ServiceNow, but based on experience:

• Many new users are entering the ecosystem via RiseUp and are demanding PDI access.
• Many new features have been released in recent versions, and everyone wants to explore and experiment with them.
• There may also be technical issues on the ServiceNow side, which could be causing delays in PDI allocation.

[yashkamde]

Hello @saurabhbhal ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[Tanushree Maiti]

Hi @saurabhbhal 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if it is already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.