Process to retire stale CIs

Stacey Shapiro
Tera Expert

Hi community 🙂 We have a large number of very stale CIs and need to get our arms around it. Looking to see what how others manage this. An example is we have CIs that get set to retired but the CIs that "runs on" the retired CI are still set to in use. Like an IIS server that runs on a Windows server.  We have a decom process that will change the Server CI to retired but the IIS server stays in use. This is just one example but applies to databases, datastores, etc. 

 

I read about a workflow that would look at all CIs and automatically set them to retired if not discovered/updated in a specified amount of time. Or if changing them to retired is too aggressive, flag the CI for the discovery administrator (or class owner?) to investigate why it is no longer being discovered.

Interested to hear how others are managing CI staleness using a process. 

 

Thank you! 

1 REPLY 1

emir
ServiceNow Employee
ServiceNow Employee

there is a great article by Doug on that

The CMDB Data Manager may be of help to you as well.