I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below - My question is why the CI numbers have changed? Why ...
Hi ServiceNow Community,We’re currently working on implementing an ACL on a child table, specifically targeting a field from the parent table. However, we’re facing an issue where the parent field is not accessible while writing the ACL.Has anyone en...
Hi Service Graph Connector for CrowdStrike is giving me CMDB integration errors. messages like1(Found duplicate records in table [cmdb_ci_hardware] using fields [name].) Identification Reconciliation Engine(IRE) Processing errors->2: Found duplicate...
In the CMDB workspace there is MY work , in that i have to edit the Open tasks table name or i have to add new table next to it , please help me how to proceed with it, if found this table sn_cmdb_ws_imp_action_card_config here i can able to edit fil...
URGENCY , PRIORITY, IMPACT1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.
Hi, Can you explain Scripting ITOM (CMDB)?
Hello Community,We are configuring our Consumer Service Portal (CSP), and we're running into a persistent issue where our Record Producers/Catalog Items are not visible to logged-in consumers.We have already performed the basic checks:User Role: The ...
Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...
Can we provide read access to CI class manager only for any user or group? Regards,Saranya
Hey all,Is there a way to configure the attestation tasks to allow the auto-attestation/smart detection to be re-run, even if it already completed successfully for a CMDBTASK? (I am already familiar with cancelling the attestation and running it la...
Hi Everyone, I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED ma...
We're implementing IRE in our organization and building a testing framework to validate identification rules. As part of this, we're trying to report on entries in the [cmdb_identifier_entry] table based on payloads processed via IRE. In my PDI, when...
Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing. The issue, SR approval queued to all the owners and create unnecessary dela...
Hey All,I am trying to look for a single place where I can check the classes that are included for the health score of CMDB.I know for individual checks we can look for the information in the ci class manager > under HealthBut unfortunately I want to...
Hi All Using IntegrationHub ETL to pull in CI's. Hit a slight issue.2 separate imports1st imports the CI itself and sets 2 ID's (1 for it's record and 2 for the next records), creates or updates CI accordingly, this works fine.2nd import, should then...
