Hi Community,I have a couple of questions about the Normalization feature, and I haven't been able to find clear answers in the documentation.1. Reference qualifier updates during Normalization setupDuring the Normalization implementation, there is a...
Hi, As we continue to evaluate our options for populating AWS infrastructure in the CMDB, I wanted to touch base on a specific aspect. Currently, we are considering various tools, including AWS Discovery, SG-WIZ, AWS SSM, and Cloud Aware.In particul...
The question is coming from my business how the "Fail" button on a Certification Task should be leveraged.For those using the CMDB Workspace Certifications, please share how you are using the Fail button and your process when the fail is used. Thanks...
Hello community members, I have an ETL application and already created entity mapping using IntegrationHub ETL (3.2) guided experience. But I want to customize the mapping, base on the user input(add new filed to entity and and map to target tables)....
I tried sc_task_sla table, and found there are only records in this year. Is there a table contains historical data?
how can we have the correct physical location tied to the vCenter and ES
Hello all. I am setting up the Service Graph Connector for Intune and have a requirement to bring in the Assigned To aka UserName ONLY for the Handheld Computing Devices. OOB, it's bringing in & setting the Assigned To for all things in the Comput...
Hello People, Please help me. I'm not able to create a filter to do this, We have a requirement to create a Required field Remediation task for a Computer CI where the Serial number is mandatory if 'Is Virtual' field is false. Should not create a re...
Hi all — I’m trying to confirm the ServiceNow best practice for capturing the accountable Service Manager / Service Owner in the CMDB.Should this person be recorded on the Business Application, the Application Service , a Business Service, a Service...
I tried sc_task_sla table, and found there are only records in this year. Is there a table contains historical data?
We have a business application table which has an owner assigned for each app. We have some infra CI's mapped to apps but not all. My question is how do people derive ownership for Infra CI's. - is it mainly through the mapped business applicati...
A Configuration Manager working in the CMDB Workspace wants to see how CIs are connected to each other.Which tool can be used?OptionsA. Relationship MapB. Unified MapC. Business Service Map
Please help identify the cause of the following issue:When importing data from an Import Set table to the target table, existing non-empty fields are expected to be overwritten with empty values, but they are not being overwritten.The Copy empty fiel...
I have Jira with ServiceNow using REST Message i have shared the snap of scripted REST API and the JIRA webhook configuration for your reference.However, the endpoint which had given in webhook, its not getting hit or triggered. Could you please revi...
Hello, I am setting up the mutual authentication for the mid servers, basically migrating from basic auth.As suggested in the documentation (https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/mid-server/task/install-mid-mu...