Forum Posts
Pattern failed error
Hi TeamHelp me to fix the below error Operating system IP routerPattern network Router2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-0...
Resolved! CI Relationships now showing up
I added the cmdb_ci_ip_address class to my application which is a dependent class. In my IntegrationHub ETL, in the "Add Relationships" step, I added an Owns:Owned By relationship between cmdb_ci_zos_server class and cmdb_ci_ip_address class. My inge...
CI form contextual help skill availability
CI form contextual help now assist skill is available in Yokahama release or is it available after Zurich.
How to create CMDB Data Management Task Control for testing purposes
Hi All I've prepared two Business Rules on tables - cmdb_data_management_task and cmdb_data_management_task_to_ci. Both are before insert so to test if BR works correct I need a newly created tasks in table cmdb_data_management_task - how can I do th...
Relationship Map in CMDB ?
A Configuration Manager working in the CMDB Workspace wants to see how CIs are connected to each other.Which tool can be used?Options:A. Relationship MapB. Unified MapC. Business Service Map Is there anything called relationship map in ServiceNow.. O...
CMDB SSH Error
Hi Team, in CMDB ServiceNow help me to fix the below error in credentials SSH authentication failed
Best practice for Managing powered off Servers in servieNow
We have several powered-off servers in our environment and would like your guidance on how these should be updated in ServiceNow.Could you please advise whether the Operational Status should be updated to Non-Operational and the Installed Status to A...
CMDB
When a parent CI is retired, its associated child CIs are expected to follow the same lifecycle state. However, a key concern is that these CIs (both parent and child) may have dependencies with other servers, applications, or services within the env...
CMDB
Hi Everyone,I want to start learning CMDB in ServiceNow. Could anyone suggest the best place to begin and the topics I should learn first? It would be helpful if you could provide a learning path or recommend any useful resources for beginners.Thank ...
Resolved! Agent Client Collector is working on windows computers but not windows servers.
We have Agent Client Collector, and it is working on windows computers but not windows servers. When we click on "Collect host data" it gets Collected but no data is being updated. Is there something that has to be enabled for windows servers?
The application service map is either incomplete or failing to discover dependencies.
Details below:Application Name: Venafi – ProdURL / Entry Point: https://venafiprod.scj.com/aperture/Hostname: zvnfipcusw101Service Type: Calculated Application ServiceIssue Observed:Application service map is not fully populatedDependencies and under...
Advanced Work Assignment - Incident Reopen
Current behavior: When a customer reopens a ticket, it is assigned to the agent who handled it, regardless of whether that agent is available or not.Desired behavior: When a customer reopens a ticket, it is assigned to the agent who handled it; howev...
SNPI - Import CMDB Data - Failed Fix
I recognize that this has been a known issue but I have not been able to find a reasonable "fix" for the issue. I am not able to validate this single lab because the file that is provided in the training is not mapped correctly to the learning lab. ...
How to use TMF639 API and other related inventory APIs payload to populate the CMDB in ServiceNow?
Hello All,Our client is trying to implement "Telecommunications Network inventory" implementation in ServiceNow,We are new to Telcom domain and not much aware of the TMF639 API or its related TM Forum APIs available Endpoint API Format and APIs relat...
