CAD
Which of the following objects does a BEFORE business rule have access to?A. GlideRecordB. All the aboveC. previousD. current
Forum Posts
Azure Key Vault CMDB Class
Is anyone capturing Azure Key vault data in CMDB with attributes like Key Vault Name, Vault ID, Subscription, Resource Group, Owner. I don't see any OOB class for this in the CI Class manager, or would a custom class would be the option?
Building B2Bs on the Business Service Offering table?
I'm proposing the use of building B2B relationships for BSO to BSO in an effort to limit footprint/impact in changes and incidents. This is what CSDM shows:It shows Application Service to Application Service which does ultimately show the impact of t...
Help: How to join Database Instance, Server CI & Business Service details in one view?
Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...
Resolved! Query results are not what was expected
You see below I am in production and there are only three conditions to be met and all of them are AND conditions not OR, yet you can see the location has eighteen locationsstarting off with (empty). Can someone tell me why those eighteen show up? ...
CAD
How does ServiceNow match inbound email to existing records?A. sys_idB. Subject LineC. WatermarkD. Record link
CAD
How does ServiceNow match inbound email to existing records?(select 2)A. sys_idB. Subject LineC. WatermarkD. Record link
ITSM
Subject: Missing "Life Cycle Stage" and "Life Cycle Stage Status" in Change SOW > Affected CIsHi Community,I've noticed that the "Life Cycle Stage" and "Life Cycle Stage Status" fields are no longer visible in the Affected CIs section of the Change S...
CIS-ITSM EXAM
What are key relationships between Change and Release Management?Choose 3 answersA. A Change can contain one or more ReleasesB. A Release can contain one or more ChangesC. Release management application is required, to use the Change management appli...
Redoing CMDB on a clean slate
Good afternoon all We have an existing CMDB but it hasn't been maintained. We now want to 'get rid of all the old CMDB' and start on a clean slate. I am looking for best practice or maybe a document of what is the best way forward? Any good advice p...
Resolved! cmdb
hi,I am not able to access CMDB 360 and insights tab within CMDB workspace. I am getting an error "You do not have permissions to access this page". Why is this?
Asset and CI inconsistency
I have a requirement where There are many cases where for one asset their multiple CI records are attached - the relationships seem to be invalid.My requirement is:First fetch the records which are having asset record sysidverify the duplicate each r...
Backout schedule based on Downstream relationships
Hi Team,I’m an IT Admin trying to create a Backout Schedule for our ESX hosts based on downstream relationships.We have two datacenters in our vCenter: App and DB. These relationships are visible under:Relationships → Hosted on → VMware vCenter Datac...
setting CDMB attribute virtual
When checking discovered assets in ServiceNow CMDB I can see i.e. in class <cmdb_ci_firewall_device_cisco> for each device and attriubte which is set by default as <virtual>false</virtual>Is it really the case that I need to build a business rule to ...
Resolved! IH-ETL field mapping with empty string value does not update corresponding record column value to empty
Scenario: 1. In IntegrationHub ETL field mapping, we have a user input field X which contains empty string value 2. Currently, "cmdb_ci_linux_server" table exists linux server Y record that has field "short_description" with value "test description" ...
