Providing the pre-filtering of Configuration Item based on Company
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02-06-2025 05:55 AM
I want the values of the Configruation Item to be selected from the Company field. I also want to be able to display all users' CIs if required (“All” functionality activated).
How can I provide this pre-filtering?
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02-06-2025 06:14 AM
Hi @Lili12
You need to update the reference qualifier
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-06-2025 07:03 AM
Thank you for the feedback.
Unfortunately, my requirement is different.
I need to have the values from the Company field of the current record displayed.
Do you have any idea how I can solve this issue?
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02-06-2025 07:48 AM
Hi @Lili12
Might it be too lengthy a document, but the purpose is the same, you need to add the company reference qualifier er. @Justin Hatfield already shared the syntax, give it a try and share the feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-06-2025 07:34 AM
You would need a ref qualifier like this: