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Providing the pre-filtering of Configuration Item based on Company

Lili12
Tera Contributor

I want the values of the Configruation Item to be selected from the Company field. I also want to be able to display all users' CIs if required (“All” functionality activated).

How can I provide this pre-filtering?

Lili12_0-1738849933322.png

 

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Lili12 

 

You need to update the reference qualifier

 

https://www.servicenow.com/community/developer-forum/filtering-the-configuration-item-field-to-displ...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Lili12
Tera Contributor

Thank you for the feedback.
Unfortunately, my requirement is different.
I need to have the values from the Company field of the current record displayed.
Do you have any idea how I can solve this issue? 

Hi @Lili12 

 

Might it be too lengthy a document, but the purpose is the same, you need to add the company reference qualifier er. @Justin Hatfield already shared the syntax, give it a try and share the feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Justin Hatfield
Tera Guru

You would need a ref qualifier like this:

JustinHatfield_0-1738856068819.png