Incident automatically assigned to the creator In ServiceNow catalog
When a user create an Incident from Servicenow catalog, the incident should be automatically assigned to the creator of incident. how I can design this?
Forum Posts
CSDM - Service offerings with more than one support groups/tier.
Hello,We are implementing csdm in our instance and came across this problem:We have created service offerings each with one support group. But our customers have two or more tiers for some of the offerings.Example:Offering - Windows administrationSup...
How to add an alert message when user tries to delete a related list records using the delete option
Hi All, I am trying to add a pop up message when user tries to delete a related list records using the delete icon and if they want to add a new one they have delete the old one first before adding a new record. Any suggestion Please. Thanks,CDS
I need a catalog client script for my scenario.
In my scenario I need to validate date and time for a variable as per below: if value is less than 24hrs from current date, display field message:"Request is less than 24 hours from time of arrival. Fulfillment may be delayed."
Create incident task automatically from an incident in Servicenow catalogs
Can anyone please help me to figure out, how to design a ServiceNow catalog for an incident where an incident task will be automatically created with the same content of parent incident? 1. Creator will use ServiceNow catalog to create an incident wi...
Application Services
When working with "Application Services", why would I see the the "Related Items" (Task Relations) section when viewing an Application Service of class="Application Service", but not with an Application Service of class="Mapped Application Service"? ...
SG-SCCM Not Updating Records
Hi, we recently configured our SG-SCCM integration and modified the OOB SQL statement to pull Warranty Expiration for our Dell assets. The issue is that the integration is not updating CMDB_CI_Computer records to include this new information, I've be...
Relationships to Load Balancers and Network Devices - how detailed to you go?
We have been using ServiceNow and CMDB for over a decade, and as we are maturing relationship models through the usual suspects of tagging and service mapping, the value of tracking relationships through network gear feels like a bridge too far. Tha...
Insert custom key-value pair into cmdb_key_value inside pattern
I am trying to insert custom (static) key-value pair into the cmdb_key_value table using pattern. I have a working script which does insert key-value pairs into the cmdb_key_value table for specific CI type and I am trying to use this script inside a...
Resolved! How to create Discovery Behavior for Storage Devices only?
Hi All,We have a dedicated MID server for discovering Storage devices due to different Java versions. We want the MID server to execute only for Storage Devices. I have created Discovery scheduled for Storage IP's with a Behavior. What are the port p...
CI mismatch
Hi, I need some help in this below scenario. We have been recently reviewing records in the CMDB and have identified that the VR.System is creating thousands of CI's in Unmatched Ci's and Unclassed hardware classes. As per my understanding Generall...
Resolved! Intune Integration with ServiceNow
We are integrating our ServiceNow instance with Intune application, https://www.servicenow.com/community/cmdb-forum/intune-integration-with-servicenow/m-p/2555215by following the above URL done the required part mentioned, can you please guide us wha...
In which table to store Website Domains and URLs in the CMDB?
In which table to store Website Domains and URLs in the CMDB? As there are multiple redirect URLs for one website, how to store all those? cmdb_ci_web_site is being populated by Discovery with our internal websites, we need to store all external webs...
copy ci attributes from one CI to another
I'm trying to copy certain attributes (i.e. assigned to, department, location) from one CI to another (trying to use this in a PC Refresh workflow). The problem I'm having is that when I try to update the record with the new information, I get a "pr...
Interactive filter to search on order guide/catalog string type field
Here is my script unsure what could be causing it to not update the report filtering on first namethe report I am targeting does have follow interactive filter on:Order guide Variable "first name" preview: Dashboard preview: Code:<?xml version="1.0...
