Create a business rule whenever the Incident state changes from On hold to any other state until it gets resolved.I have referred metric_instance table to get the start and end time of on hold state.Whenever the state changes from on hold the busines...
Hi All,In our CMDB Hardware table we have Ci Identifiers as Name+Serial Number for identifying a CI. Due to that Discovery/3rd part Integration is creating CI's with the same Serial Number but different Names which is an expected behaviour. But in AM...
Hi, I'm trying to access 'memberOf' attribute from AD in field map script I've tried with 'memberof' and 'member' in the input[properties] of the data loader and field map script, but nothing is working, any help is appreciated, Thanks
The error logs show case: then the error indicates:Script error in sensor: java.lang.IndexOutOfBoundsException: Index 142 out of bounds for length 142Sensor error when processing horizontal pattern -----------------------------Stack:java.base/jdk.int...
Hello,I have a problem statement from the stakeholder, the stakeholder wanted to know about current out of the box attributes in Technical Service table (CMDB_CI_Service_technical) which should or can be used in Service Offerings table. ( service_off...
Hi all. Newbie CMDB learner here. I know they say there are no dumb questions, but hang on. Taking a course and doing a short capstone video with several CI tasks to complete. Create a new Identification rule, a new CI reconciliation rule,...etc. and...
Hi Team,We have created a custom choice field created under cmdb_ci and under affected CI (Task_ci) table we have brought the field in the list view using dot walking but when I tried to edit the choices for the custom field I am getting the error "...
Hi Team, kindly assist here.I am trying to fetch associated server's name in information box for the solution selected , kindly help me with the code.I have 2 questions on cat item:Q1. referring to Solution table[cmdb_ci_service]Q2. referring to Serv...
When we search for this asset tag directly, no results are returned(There is no any space issue); however, when we search for the same asset with contains (*), the record is displayed. If we look at the discovery source of this record in the cmdb_ci ...
Hi all, We noticed that in few CI records which got created from asset creation, the sub-category of the CI's was set to "Other" irrespective of the sub-category of the Asset. Majority of the CI, sub-category of the CI is matching with the Asset re...
Hi guys Normally when you want the user to get access to the "New" button on "suggested relationships" form in the Class Manager they will need the "Itil_admin" role.Thats a bit to much - so I wanted to create my on "configuration_manager" role and c...
I have noticed that in the Service Mapping Home dashboard, that in the Completed area, I continue to see a mapped and approved service map. Is there a reason why these continue to be visible in the dashboard in perpetuity and what is the proper way...
Hi guys, in our company we are using the product catalog items for hardware and software orders, those change quite often when we have a new version/model.My question is if there is a way to "group" those in a easier way for users to find and request...
Hello Community, I am facing the challenge of mapping our Citrix infrastructure in the ServiceNow CSDM model and in our CMDB. It must be possible to model the following hierarchy levels:Hierarchy level 1: Environment (number of environments = 2)Hiera...
Hello CMDB experts! We are looking at a request to provide multi language support in our platform and require that all CMDB_CI items could be available in other languages. To accomplish this we think we could change the cmdb_ci.name field from a str...
