sys_user_has_role table contains empty roles
One or more (empty) Roles in User profile and are inherited, unable to remove /delete.
Forum Posts
Resolved! Trigger in Flow Designer not working propperly with Changes on the table cmdb_ci_appl_sap_hana_db
If the dicovery changes the values of the cmdb_ci_appl_sap_hana_db table, the trigger is not triggered in the Flow Designer.We have an entry in the "Long SID" column that is identical to the name. The name of the CI is changed to "SAP Hana DB" by the...
Discovery is not updating the Name of the Linux server properly
Hi All, We discovered few Linux server recently and noticed that the name of the servers are same and Ip address and host names are different. Server team confirmed that they are 4 diff servers and name should be different. On debugging the pattern I...
Resolved! SolarWinds Service graph Connector - Solawrwinds Cred permissions ?
Can anyone advise what type of permissions the SolarWinds account needs for ServiceNow to use via the SolarWinds Service Graph Connector?Looking for the minimum permissions required for that account.
INSERT_AS_INCOMPLETE: IRE ERROR
Hello friends, We are getting an INSERT_AS_INCOMPLETE error on running the SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnhanced APIs from the scoped application Transform Map OnBefore script, when this API is called from Background script/...
Conflict Detection
How does confit detection calculation takes Dependency View (cmdb_rel_ci) into consideration for rising conflicts
Classification Rule
Hi,I have made changes in 1 classification rule but after reapplying i am not able to see this rule in sn_vul_entry table.I have created a new blank rule and reapplied it and after that again made changes in existing one and reapplied, but still its ...
In CMDB data manager - How does DELETE Data policy work?
In CMDB data manager - How does DELETE Data policy work? Need complete details as the docs here and here does not mention all the detailsLooking for details like - when delete happens, what happens to the relationship info? what happens to the CI dat...
Need the following configuration settings added to the database for a new model that will be arrivin
Need the following configuration settings added to the database for a new model that will be arriving in a couple of weeks See serial # 5CG2323DF8 for an example of an existing 840 69 Short Name: 840 G10 Full Name: HP EliteBook 840 G10 Notebook PC Pr...
Identification Reconciliation Engine(IRE) Processing errors - SGC for Microsoft Intune
Hi,We are receiving below error in Import Log for "SG-Intune Computer" Data Source. Identification Reconciliation Engine(IRE) Processing errors->1: INSERT_FAILED: Insertion failed with error: Commit was not attempted due to other errors2: INSERT_FAIL...
CMDB Clean up ! Suggestions needed...
Dear CMDB Experts ! We are going to do a large cmdb clean up and to keep things short and crisp... I'll explain the scenario below ( you can suggest your approaches too) (Our source of truth is Discovery & SCCM only) 1. We have around 400,000 C...
History of impersonation
Hi All, Is it possible to track history of who has made what changes by impersonating someone else I have a scenario where some records have been modified on PROD instance. However, stakeholders are claiming that it is not done by them. We want to ma...
How to reopen Problem
Stature Application Problem is closed by CSQA Manager but it needs to be re-opened. Please let us know how to re-open it or is there any alternative way for it.Thanks & Regards,Abbas Shaik
What is mean by CIs part of Application Services?
Hi all,I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to?...
Resolved! How to allow a user / create acl for editing alm_consumable table/form
I am looking to create a ACL to bypass the following article or existing UI Policys / Access control list to be able to edit the form for alm_consumables_list: Article:How to Modify a Consumable asset record after it has been Consumed - Support and T...
