Related list on Change form to note changes
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04-15-2024 08:59 AM
EX: (using related list "Change Request -> Paret")
Reviewing this related list when I add a change request if there was an existing parent and I change it.
It will remove it from the other change request,
is their an existing related list that will allow users to just multi-select change requests instead of removing them
Ideally they are wanting a multiselect tracking method that will allow them to select change requests that are related with out it removing them from other change request realted lists.
Perhaps use a multi select field referencing the change request table?
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04-15-2024 09:06 AM
hi Joshua,
There is No OOB related list (or relationship) that joins changes with Other changes in M2M relationship.
If you have a valid use case you may need to create a new M2M table and use that.
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04-16-2024 02:50 PM
Have you looked into using a Release (rm_release)? This is one of the ways that we group changes together for relationships, especially when they are being implemented in the same window.
(Note that there are multiple types of Release, but they all descend from rm_release, which is the one that most closely aligns to ITSM.)
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04-17-2024 03:44 AM
do you have a picture of this? not seeing this in the related lists?