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How VM Discovery works in ServiceNow

Hi All,I'm trying to discover few Virtual Machine Instance using Discovery in our instance. I need to work with Platform team to discover those Vms (few are appliances). As per my understandings , Vms can be hosted in a Vcenter or Cloud data center. ...

Suvetha S by Tera Contributor
  • 6413 Views
  • 4 replies
  • 1 helpfuls

Unable to see diagram action option

My current instance is in Xanadu release. I am trying to create custom shape in my PDI in enterprise modelling and visualisation in Enterprise Architecture Workspace however unable to see "diagram action" option to create it. ServiceNow Product docs ...

PopUp View

As a Service Desk Agent, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.When viewing an existing Incident in the list popu...

aparnaravi by Tera Contributor
  • 1915 Views
  • 4 replies
  • 0 helpfuls

CMDB Health score in Xanadu

I have few questions regarding the new scoring system in Xanadu: Are they any plans to revert to the pre-Xanadu model of CMDB Health calculations? If so, what is the timeline for the update and if that will be through a patch?Does ServiceNow have any...

SimoF by ServiceNow Employee
  • 1062 Views
  • 3 replies
  • 1 helpfuls

Color change in service map

Hi I have a service map and it is like an app it has connected two one is prod and Dev and all these are having connected ci's now my requirements is to have one color for prod and one color for dev related things.Is this possible or not 

De-Duplication task erasing Hardware Asset

I'm having an issue with de-duplication tasks. When our end user team creates a hardware asset, it automatically generates a CI for the asset. We have SG-Intune pulling in daily imports. This is generating de-duplication tasks on the CMDB_CI_COMPUTER...

wildturkey07 by Tera Contributor
  • 2097 Views
  • 3 replies
  • 1 helpfuls

CI Class Manager- New CI Type

We are in the process of modeling/relating Business Applications, App Services etc. for a Process created within the Mulesoft and Kafka platforms.  We need a CI type such as "Integration Data Flow".  I don't see any CI types in the CI Class manager t...

Lisa23 by Tera Contributor
  • 2322 Views
  • 5 replies
  • 1 helpfuls

Invalid data is updated in reference field via API call

Hello Everyone, I have found an issue in Servicenow where I need assistance for fixing it. Issue Description : I have two new custom fields of type - Reference in Server table "cmdb_ci_server" . While I am trying to create a new Server record by usin...

CI Reclassification

Hi, How to do upgrade CI Reclassification for bulk data? Thank you

JulietD by Mega Guru
  • 539 Views
  • 1 replies
  • 0 helpfuls

servivcenow developer

Which one of the following service catalog record may serve as a container for the multiple requested items?catalog orderrequested itemsservice catalog taskservice requestcould some help me with answer

servicenow developer

The CAB workbench enables a CAB manager?to schedule, plan, and manage changesto schedule, plan and manage CAB meetingsto approve, plan and manage the changescould anyone help me with answer