Hi all,do any of you move your CMDB from one instance to another? If so, what steps have you taken?If I transfer records from the cmdb_ci table via Excel to the target instance's cmdb_ci table, will it automatically sort the records based on the chil...
Hey, I am importing certificates from Tanium to the Unique Certificate table in ServiceNow. I am assigning a company based on the lookup column, which checks the core_company table and retrieves the company from the related computer. This works fine ...
Hi All,I'm trying to discover few Virtual Machine Instance using Discovery in our instance. I need to work with Platform team to discover those Vms (few are appliances). As per my understandings , Vms can be hosted in a Vcenter or Cloud data center. ...
My current instance is in Xanadu release. I am trying to create custom shape in my PDI in enterprise modelling and visualisation in Enterprise Architecture Workspace however unable to see "diagram action" option to create it. ServiceNow Product docs ...
As a Service Desk Agent, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.When viewing an existing Incident in the list popu...
Hello, I tried to call the server side method to create a filter for the service offering reference variable in the reprod producer and all works fine. Filter from variable reference qualifier below:- 'javascript:'portfolio_status=catalog^servi...
I have few questions regarding the new scoring system in Xanadu: Are they any plans to revert to the pre-Xanadu model of CMDB Health calculations? If so, what is the timeline for the update and if that will be through a patch?Does ServiceNow have any...
Hi I have a service map and it is like an app it has connected two one is prod and Dev and all these are having connected ci's now my requirements is to have one color for prod and one color for dev related things.Is this possible or not
I want the values of the Configruation Item to be selected from the Company field. I also want to be able to display all users' CIs if required (“All” functionality activated).How can I provide this pre-filtering?
I'm having an issue with de-duplication tasks. When our end user team creates a hardware asset, it automatically generates a CI for the asset. We have SG-Intune pulling in daily imports. This is generating de-duplication tasks on the CMDB_CI_COMPUTER...
Is it possible to only update a CMDB CI via the the Integration Hub ETL (Extract Transform Load) module? I have a requirement where we want a data source to update configuration items, but we don't want it creating net new CIs. Doing this outside of ...
We are in the process of modeling/relating Business Applications, App Services etc. for a Process created within the Mulesoft and Kafka platforms. We need a CI type such as "Integration Data Flow". I don't see any CI types in the CI Class manager t...
Hello Everyone, I have found an issue in Servicenow where I need assistance for fixing it. Issue Description : I have two new custom fields of type - Reference in Server table "cmdb_ci_server" . While I am trying to create a new Server record by usin...
Hello, everyone!Guys, I’ve been having trouble understanding how the "Duplicate Audit Results" are being filled in.In some cases, using the same scheduled job, some "De-duplication Tasks" don’t show their related records.Could anyone help me understa...
Hi, How to do upgrade CI Reclassification for bulk data? Thank you