Remediate Duplicate Tasks - Need to know how to have these automatically assign to a group

ssalamone81
Tera Contributor

‎09-19-2023 05:59 AM

Remediate Duplicate Tasks - I  just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unless I remember to manually check.

Thank you,

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AbhishekUpasani
ServiceNow Employee
ServiceNow Employee

‎10-13-2023 01:42 AM

If you are referring to grouping together a set of similar tasks, we didn't support this ability as of Vancouver. Going forward in Vancouver and SR - CMDB - CMDB Workspace v4.1 store release, we will be providing an ability to create de-duplication templates and remediate a set of de-duplication tasks automatically using pre-selected options.

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