Hi all, When working on the Duplicate CI Remediator I find I have to add the serial number and Install Status column headings every time I want to progress a duplicate. It would be great if any added columns remained as part of the default headings ...
Hi Team In CI Form, after clicking on 'Add CI Relationship', when i select a relationship type in 'Suggested Relationships', filter conditions get populated. I understand that the filter is divided into 2 types - one is class and another is user pref...
Hello Community, I'm looking for advice on managing CI staleness detection in our CMDB. Currently, we use Discovery and ACC-V to populate CIs, primarily Computers. We also have a Data Manager task set up to identify potentially stale CIs (PCs) by che...
Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs. Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...
Hello Everyone,Each Business Application in our custom table (u_applications) currently has a Support Owner and Dev Owner field filled out with indiv names. I was wondering if SN has a way that we can get these applications to be supported by a grou...
Is it possible to add a widget to the CMDB Workspace? Specifically we are looking to add a aggregated score on the Health Dashboard of the Completeness and Correctness scores. The numbers below are correctly incorrect as we need to fix the calculatio...
As part of transformation program, we are sending data for certain tables to our reporting systems. One of the table is task_ci and we are facing a unique problem for which we are challenged on the platform functionality. Scenario :A record in task_c...
Hi All, I need some material on "best practices in using ServiceNow for project management" urgently. Can anyone share please? Thanks in advance
Build: glide-utah-12-21-2022__patch7a-09-28-2023 (using a PDI)I am trying to adjust the Robust Transform Map for the Service Graph Connector for Tanium (v1.5.0) using the IntegrationHub ETL (v3.2.1) app. However, whenever try to load up the "SG Taniu...
When I go to the Change Requests tab on a CI via the CMDB Workspace, I would like to be able to switch between seeing open and closed change requests. go to All > CMDB Workspace > CMDB Workspace > search for a CI > click on the Change Request...
Hi EveryoneCurrently the ACC and ITOM Discovery are changing in an uncontrolled way the field of operation state causing the CMDB to present wrong information in Hardware Status and status. How can I prevent this from happening?
How do you configure the Discovery Admin Console? In the quick overview the canceled discoveries, ecc queue load, and error tasks are showing as no data available? Is there any helpful detailed documentation on this?
Does anyone can explain what's the ACI Cleanup and MSO Cleanup scheduled job does exactly in the Cisco ACI Application ? Looking at their script it's to delete records, but it's using a protected script include 'CiscoACIConstants' which is hidden so ...
We have been pulling in the Firewall info from our PAN devices, but we have an issue with multiple domains. We need to separate out the Security Policies per domain, but the patterns for the PANs don't pull in domain information using the command:${...
