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Forum Posts
Difference between Database service and database instance
Hi,With discovery for database instances, i have realized that sometimes it injects data for example in class 'Oracle Instance', and some other times in "Oracle DB services". What is actually the difference between the two?
Resolved! MID Server installation
Greetings Folks,I recently attended an interview for an ITOM-specific role, where I was asked a question regarding MID Server installation. The interviewer mentioned that in some ServiceNow versions, the MID Server is no longer downloaded as a ZIP fi...
CI Lifecycle Management
We have CMDB with discovery enabled, it is creating the record in CMDB when it is discovered with status as Installed. We have enabled the Life cycle mapping to map the CI Life cycle stage and life cycle stage status. I want to know if I need to manu...
What is the related list for the new data certification?
I am trying to show the certification records associated with a service but I can't figure out which related lists needs to be used.The old certification tasks would show with Certification Elements and Certification Tasks but not anymore with the ne...
Limitations on Data Certification Admin Role with CMDB Workspace
We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...
ServiceNow CyberArk External Credential Provider for GCP Discovery - invalid key format
Hello, I am using the CyberArk vault as my external credential storage within ServiceNow. I am able to successfully retrieve domain and local accounts to run on infrastructure; however, I cannot leverage a GCP service account to perform GCP discovery...
CMDB
CMDB view access required to all ITIL users for bellow fields :Support VendorSupport TypeSupport StartSupport EndSupport Contract NumberThese fields is available in (cmdb_ci.LIST) table.first we need to find out what is that which restricting the acc...
Resolved! SSO Training Resources
Are there any courses on ServiceNow University that dive deep into SSO Configurations? I've seen some videos and have access to the documentation, but was looking for something I and my team can access and use test scenarios to gain experience with ...
cmdb_ci_printer use count historical report
I am looking to create monthly reporting on the use_count field of all in use printers, I am not finding any OOTB solution at this time without complex scripts.
Migration From Custom Classes to Out of the box classes
hi, I am trying to migrate my whole CMDB Database, for which I made custom classes, to their corresponding Out of the box classes, like I have a custom class for "sysplex", lets call it "u_sysplex" and I am trying to migrate its data to the class "cm...
Resolved! CMDB
Hi,Can you please explain the Horizontal Discovery, Service Mapping, Top Dow Discovery, Tag Based Discovery?
Resolved! Ci number discrepancies in monthly reporting.
I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below - My question is why the CI numbers have changed? Why ...
Resolved! ACL Issue on Child Table for Parent Field Access
Hi ServiceNow Community,We’re currently working on implementing an ACL on a child table, specifically targeting a field from the parent table. However, we’re facing an issue where the parent field is not accessible while writing the ACL.Has anyone en...
CMDB Integration Execution Errors
Hi Service Graph Connector for CrowdStrike is giving me CMDB integration errors. messages like1(Found duplicate records in table [cmdb_ci_hardware] using fields [name].) Identification Reconciliation Engine(IRE) Processing errors->2: Found duplicate...
