We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Restoration of dentification rules

SujanD345956992
Tera Contributor

Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones? 

3 REPLIES 3

Mark Manders
Giga Patron

Find the updated ones, open them, add the versions related list and find the last entry that was OOB and revert to that version. Or get a PDI with the same rules and export them to XML and import them on your instance.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Vishnu-K
Tera Guru

Hi @SujanD345956992 ,

If you have created a custom rule with out modifying oob rule then ,  The simplest way will be deleting the created identification rule then you will automatically get back to the out of box identification rule , if you have modified the oob rule and want to get back to it  , go with the process @Mark Manders mentioned .

 

Hope this helps you, Please do mark it as helpful . And accept the solution.

 

Thanks,

Vishnu

shubhamseth
Mega Sage

@SujanD345956992 

 

If you have created any new rule then just delete them then system will take you OOB rule automatically. 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.



Shubham Jain