restrict user from using template when the Business service is retired

[naji nabulsi]

Hi,

In incident form I want to restrict the users from using templates when the Business service state is retired.

Can you please help me with that, Thanks

 

 

[Dr Atul G- LNG · Accepted solution]

Hi @naji nabulsi 

I think we can restrict based on the role but not on the form field.

https://www.servicenow.com/community/developer-forum/is-it-possible-to-filter-templates-based-on-inc...

[Ankur Bawiskar]

@naji nabulsi 

no you cannot.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@naji nabulsi 

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.