Retirement rules using CMDB workspace

RavishShett
Tera Contributor

10 hours ago

Hello all,

 

I am trying to define retirement rules for the web site class table, and the option here does not let me select website and I can only select table as 'configuration item'

 

RavishShett_0-1782758700534.png

RavishShett_2-1782758971323.png

 

 

'Task assignment' by 'user field' here needs to be a specific field on the website table and I believe since the table is config item in the previous step, we are unable to select website fields.

 

RavishShett_1-1782758886206.png

 

Thanks,

Ravish

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pr8172510
Kilo Sage

17m ago

Hi @RavishShett,

 Retirement rules are configured against the CMDB CI hierarchy, so the Data Filter is built using Configuration Item (cmdb_ci) rather than the individual child class (such as Website).

For Task Assignment → User Field

the picker only displays User (sys_user) reference fields that are available on the selected CI class.


If your Website-specific field isn't listed, verify that:

  • The field is a Reference to User [sys_user].
  • The field exists on the Website class and is available to CMDB Workspace.
  • The field is not newly created (try clearing the cache or reloading metadata if applicable).

If the required Website field still isn't exposed, this is an OOTB limitation of the retirement rule configuration. In that case, you would need to handle the assignment through a custom Flow Designer flow or another post-processing customization.

 retirement rules as operating on the CMDB CI hierarchy, and assignment fields are limited to supported User reference fields available to the selected CI class

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