SCCM service graph connector stopping CI creation and it should only update the existing CIs

[GT]

SCCM service graph connector Create a computer CI in cmdb_ci_computer classes , as HAM is live in our environment, CIs will be created when the Asset are created , currently   SCCM service graph connector Creates ci in CMDB , now we would like to keep sccm to only update the ci, so we would like to skip the ci creation via SCCM imports , any advise and solution.

[AJ-TechTrek]

Hi @GT ,

Please check the business rule  as well as check the Imports Set and configuration using the Integration Hub ETL, It will helps you.

Also you can create the CI refresh rule which help to update the CI only and check the IRE rules for those CI.

https://www.servicenow.com/community/itom-forum/we-have-been-asked-to-make-sccm-only-update-a-ci-if-...

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/integrate/cmdb/referenc...

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Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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[Wendy Peterson]

Did you ever figure out how to do this? We are having same issues.