We do not have Discovery for CMDB population. We have been building out our own integrations via scripted REST APIs. The following question was asked of me and my co-workers (we are my org's ServiceNow admin/dev team): "What's the best way to represe...
Hello,We have implemented Service Graph Connector for AWS for a customer.Currently it discovers all the accounts of the customer.We would like to be able to limit the scope of SG AWS discovery to a subset of accounts.This would help us on 2 points:- ...
It appears that when a user opens an attestation task it is automatically assigned to them. Has anyone found a way around this? I'd prefer the user assign it to them once they confirm they are the ones to work on it. What is happening is users open i...
Working in a system that was not maintained prior and I am noticing issues relating to the 1:1 asset to CI ratio. There are many cases where I am finding one CI related to multiple Assets, in one case, I have found 1 CI related to 15k+ Asset records....
As I'm working for us to utilize the CMDB Workspace moving forward I'm having issues figuring out a good way to view all tasks within the workspace and not just ones assigned to me. My goal is to view them from a management and tracking perspective. ...
Hi, I have many powerautomate flows setup for creating SNOW incidents, however I am now trying to figure how i can create and flow to be able to create a new record for handeld computing device in the cmbd_ci_handheld section. I am not sure what to s...
Hi everyone,i'm a new user of ServiceNow and I have a very specific need that i would like to do. In the CMDB, i can see a page with all our computers. From there, i can select some filters to get only a certain model, with a certain status,...this t...
Created several service maps where a connection from a production web server to both development and production database servers was displayed on the map. Other than going to each server to check, how do we determine what method or technique ServiceN...
Hello, While Performing Cohesity storage discovery getting only cohesity cluster not the cohesity nodeCan please somebody help Thank you in advance
Need help writing the code: I have two group approval requests in a workflow I want each one to have a unique approval email I want the condition to be defined based on the assignment group called in the current approval request generated what is t...
Looking to make a catalog only available for one user to test
Hi SNOW community. Not sure if this is the right board, but here goes.. We are trying to configure the BeyondTrust integration for Password Safe and all is working other than this issue: 1) Is it possible to have multiple Mid Servers configured in SN...
We have the Hardware Normalization enabled and the OOB field 'Normalized Device type' is available on the 'Hardware Model' table. From the 'alm_hardware' table, we are trying to dot walking to the 'Normalized Device type' via the 'Model' field. Howev...
Is there something in particular that needs to be modified for Discovery on Non-Domain devices? We have the following: - Local admin on non-domain device- Credential in ServiceNow listed as .\UserName- File and Print Sharing enabled- Same Firewall r...
I have a generic email approval notifications and their being triggered at the same time in my workflow as I have two approval requests being actioned at the same time:I need it to not send the other notification if the group is this specific group h...
