Hello everyone! I need some help. We were asked to provide the end-user with a template (excel) they could download, fill in and give back filled in an attached field. Let's use the green as a Variable. The point was to have a variable here, where t...
Hi All,We have a scenario in server table where Discovery is creating Duplicate CI's in the format like one CI is created with Serial number and the same CI is getting created after 2 months with empty serial number and same name and IP. When we run ...
Can we attach the SLA with the Service Request? how it will work?
Hi,Computer class updates with SCCM and Intune with the following Priorities.Intune - Can Insert, Update. SCCM - Can only insert. [ if any CI discovery source is Intune then SCCM should not update them]. Note# We have 18000 records from Intune and 40...
hello！ I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?
Our CMDB team wants to view the Audit history for a CI in list view option (Context menu - History-> LIST) or something like"CMDB Baseline" (which is now deprecated).OOB this is available only for admins based on the defined ACLs. 1. Why ServiceNow h...
I am developing an integration with an external source and would like to verify the records that have been created or updated by the external source in the CMDB.I'm pushing the updates from the external source using a new Discovery Source and using t...
I would like to view only the CI Classes that are included in the Inclusion rules in CMDB View Dashboard.If this possible?
Hi There, One of our clients is using Altiris for end user devices management. ServiceNow has already deprecated Altiris integration in the Istanbul releasehttps://docs.servicenow.com/bundle/vancouver-platform-administration/page/integrate/cmdb/conc...
Hello,I wanted to know, Who builds the Service Graph connector?This doc link says "SG Connectors are built by ServiceNow and our technology partners." SG app 1 (Intune) - https://store.servicenow.com/sn_appstore_store.do#!/store/application/a1ce96466...
Removed the roles from Groups. Example : ITIL role removed from some groups.history?Where would I see the logs? Like what role was removed from which groups and who removed? when removed from the group, it effects to user,so can we see that audit on ...
Hello everyone! We were asked to make the incident list auto-refresh every 30 seconds, for everyone. Is there a way to do this? I've looked at some solutions, but none of them are actually this. And this is what they want specifically. Thanks in adv...
Hi, I am new to SN and trying to work through lots of bad asset/ci data that was imported. I am struggling to understand what happens after: CMDB Data Manager Attestation tasks.For example, i have created a task to list a number of computers that hav...
Hi, Been stuck for weeks trying to figure this out.For the Out of the Box SG-SCCM Computer Identity import, new records are created fine - updates to records often fail with error:Identification Reconciliation Engine(IRE) Processing errors->1: Update...
Hi Community, I am trying to remove a recommended category field value say x from the computer class. I can remove category entirely using the CI Class manager > Completeness ... I need to remove specific value from category list. How can I do this...
