Mobile phone import table

Hello Team,we just have to decide which table we should import the mobile devices into. (Android, iPhones) Which table should I use?Thank you

Best practice to keep track of decommissions for Configuration Management team

Hello All, For an organization which is less matured with change, incidents, etc,..what are some of the best practices that configuration management can track the server decommissions? Does the configuration management team gets involved in CAB meeti...

Jamf integration (service graph connector) with servicenow

We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing...

Selective access to CI's in the CMDB

A customer is trying to only give edit/update rights to the users that own certain ci's. Is there a way to do this ? I tried to create an ACL on the cmdb_ci table based on the ownership of the CI's but the write access doesn't seem to work.

More about CMDB

Audit field property changes

Hello,  is there a quick way to track changes on the field properties in particular, who and when changed the mandatory flag as we have some issues with tracking down why new fields are made mandatory which causes issues with our Discovery, kind rega...

Asset scanner on the mobile app not working - not getting the option to lookup or scan.

Any ideas on how to correct/troubleshoot the cause?

ssistance Needed for Discovery and Relationship Mapping of Rack CIs by pattern

We are encountering issues while configuring ServiceNow to autonomously discover and establish upstream and downstream relationships for non-IP-based rack Configuration Items (CIs) within our CMDB. The intended process does not seem to align with non...

Integration - ServiceNow and ADDM

Hello All, Has anyone worked on Integration between ServiceNow and ADDM?Any inputs will be of great help.   Thanks in Advance!!!

Certified Application Specialist – Performance Analytics Exam Voucher

Hello Everyone, I am looking into Certified Application Specialist – Performance Analytics,I have a question regarding this topic:By Completing the Performance Analytics (PA) Advanced On Demand do you have to pay for the voucher after or does it give...

Duplicate MRVS relationships to SC_Tasks

The Business Rule “View Multi-Row Variable Sets” on the SC_Task table is creating duplicate records when a SC_Task is modified. The rule needs to be updated to check if an entry in sc_item_variables_task table between the Task and MRVS already exists...

How to change class of CI imported from Solarwinds Service Graph Connector

Hello, I am looking to change the class of specific CIs being imported from the Solarwinds Service Graph Connector. These CIs are coming in as 'Hardware' or 'Computer' and I would like them to be imported as 'Network Gear'. Is this something that can...

F5 Virtual Network Load Balancers Discovery

Hi All,I am looking for advice on what class is best to use for Virtual Load Balancers, and if anybody has experience and could recommend a discovery tool for virtual load balancers.

Create rule to delete child VSTs when a VSR is deleted

When a Vulnerability Scan  is deleted, we want a business rule to also delete any Vulnerability Tasks  with the Deleted Vulnerability Scan referenced in the ‘Vulnerability scan’ field of theVulnerability task   Here is the business rule:  (function e...