Hi All,In our CMDB Hardware table we have Ci Identifiers as Name+Serial Number for identifying a CI. Due to that Discovery/3rd part Integration is creating CI's with the same Serial Number but different Names which is an expected behaviour. But in AM...
Hello,I have a problem statement from the stakeholder, the stakeholder wanted to know about current out of the box attributes in Technical Service table (CMDB_CI_Service_technical) which should or can be used in Service Offerings table. ( service_off...
Hi all. Newbie CMDB learner here. I know they say there are no dumb questions, but hang on. Taking a course and doing a short capstone video with several CI tasks to complete. Create a new Identification rule, a new CI reconciliation rule,...etc. and...
Hi guys Normally when you want the user to get access to the "New" button on "suggested relationships" form in the Class Manager they will need the "Itil_admin" role.Thats a bit to much - so I wanted to create my on "configuration_manager" role and c...
Hello CMDB experts! We are looking at a request to provide multi language support in our platform and require that all CMDB_CI items could be available in other languages. To accomplish this we think we could change the cmdb_ci.name field from a str...
I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups. I thought about a decision table but I'm sure there's a limit of records that can stored...
I'm reaching out to seek assistance and insights into an issue I've encountered while working with IntegrationHub ETL. Upon creating a data source and attempting to open the "Preview data" step, I'm consistently facing the following error:There was ...
I am trying to create assets manually but when I want to save it I receive the following message. Could someone help me know what may be happening, I am new to the CMDB. thank you.
Hi Team,How do I convert date and time to milliseconds in excel? I need to convert valid from and valid to in order to bulkload certificates in ServiceNow.
We are currently implementing Vulnerability Response, and we noticed that OOB functionality in VR checks the status of a Configuration Item using the life_cycle_stage field. We do not have this field populated on our CIs. We use the install_status fi...
Hello, I'm trying to understand setting SSH credentials. Here the scenario. I have an application I am trying to service map, but SSH authentication failed. It's asking for me to verify if the credentials are correctly defined for the host "applicati...
We use ACC agents on servers but this question would apply to normal discovery also, I think: We treat all of our virtual machines as Servers even if they have a client OS. In ServiceNow Dsicovery, normally a Windows 10 machine would get put into t...
Hi, my use case is that I would like to have on each ACC agent a file, where will be stored information about to which company related ACC Agent belongs to. I have noticed that on each agent, there is a "C:\ProgramData\ServiceNow\agent-client-collect...
The file is in visual basic. Attached is a screenshot.
I am currently checking the duplicates in the CMDB and run the de-duplication tasks, after I figured out, why there was a duplicate. A lot of them occur because people do not adhere to the Asset Mgmt processes... But now I stumbled upon something I c...