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How to remove extra space in email notification

Hi Everyone,Can anyone help me with removing white spaces in email notification in what it will contain section.Source code :<p>&nbsp;</p><!-- The title tag shows in email notifications, like Android 4.4. --><p>&nbsp;</p><!-- utf-8 works for most cas...

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venugopal s by Tera Contributor
  • 2275 Views
  • 2 replies
  • 0 helpfuls

IRE rules for Tomcat CIs

Hi Team, We have multiple CIs with same display name for Tomcat class and below is the Identification ruleWhen we further check, even though display name is same, in some cases even installation directory also same but Running process key parameters ...

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Roopa11 by Tera Expert
  • 707 Views
  • 1 replies
  • 1 helpfuls

Resolved! Does SG-Azure discover Kubernetes resources?

Hi Experts, I'm exploring multiple options for Kubernetes discovery and came across ServiceGraph connectors for Azure and GCP. In the ServiceNow documentation for SG-GCP, there are a list of classes which will be discovered and Kubernetes classes pre...

Resolved! Creating Policies under the CMDB Data Mananger

We have AWS, Azure, VCenter and On-Prem  CIs in ServiceNow. I would like to set up a policy to retire, Archive and delete. Which tables would be best practice to setup these polices . I would like to understand the pros and cons for better understand...

Anthony78 by Kilo Sage
  • 4468 Views
  • 3 replies
  • 3 helpfuls

Does Managed By Group Auto Populate?

Hi ServiceNow community,I'm wondering if anyone can help. I would like to set the default Managed By Group via CI Class Manager to populate current CIs in the Storage Class as well as auto-populate when new CIs are created.I was able to set the defau...

Phebe Yawson by Tera Contributor
  • 2210 Views
  • 1 replies
  • 3 helpfuls

Return list of application related to server

Hello SNC, I have an requirement where - I need to get the list of application (*FROM : cmdb_ci_service_discovered) from *its table for any server (FROM: cmdb_ci_server). When I pass thro., script include function of server sys_id, I must get those a...

Kingstan M by Mega Sage
  • 4203 Views
  • 4 replies
  • 2 helpfuls

Resolved! CMDB Dashboard/Stale Relationships

Hello all, I was looking at the CMDB Dashboard/Relationship Health tabI have over 48,000 stale relationships.Can anyone tell me how to remove these? Thank you.

CI Relationships

What is the difference between a downstream and upstream relationship?

Robert P_ by Tera Contributor
  • 1327 Views
  • 2 replies
  • 0 helpfuls

CiscoDNA Integration

Hello, I need assistance locating what I should privde as the "Destinatation URI" in the CiscoDNA app. I am working on this from the SN admin perspective, but not sure what exactly to tell the CiscoDNA team to use.  Directions: In the Select Destinat...

ssalamone81 by Tera Contributor
  • 1611 Views
  • 1 replies
  • 0 helpfuls

Insert data in non-cmdb table using IH ETL

Insert data in non-cmdb table using IH ETL Starting from the Utah release, IRE now provides support for certain non-CMDB tables. To utilize all IRE features with these tables, you must first establish identification rules (CI identifiers and identifi...

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pratiksha5 by Mega Sage
  • 4345 Views
  • 8 replies
  • 10 helpfuls