IT Risk Management (Risk Registry) What are people using?
Looking to know how to add into ServiceNow Risk Registry
Forum Posts
sys_user_has_role table contains empty roles
One or more (empty) Roles in User profile and are inherited, unable to remove /delete.
Resolved! SolarWinds Service graph Connector - Solawrwinds Cred permissions ?
Can anyone advise what type of permissions the SolarWinds account needs for ServiceNow to use via the SolarWinds Service Graph Connector?Looking for the minimum permissions required for that account.
INSERT_AS_INCOMPLETE: IRE ERROR
Hello friends, We are getting an INSERT_AS_INCOMPLETE error on running the SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnhanced APIs from the scoped application Transform Map OnBefore script, when this API is called from Background script/...
In CMDB data manager - How does DELETE Data policy work?
In CMDB data manager - How does DELETE Data policy work? Need complete details as the docs here and here does not mention all the detailsLooking for details like - when delete happens, what happens to the relationship info? what happens to the CI dat...
Identification Reconciliation Engine(IRE) Processing errors - SGC for Microsoft Intune
Hi,We are receiving below error in Import Log for "SG-Intune Computer" Data Source. Identification Reconciliation Engine(IRE) Processing errors->1: INSERT_FAILED: Insertion failed with error: Commit was not attempted due to other errors2: INSERT_FAIL...
CMDB Clean up ! Suggestions needed...
Dear CMDB Experts ! We are going to do a large cmdb clean up and to keep things short and crisp... I'll explain the scenario below ( you can suggest your approaches too) (Our source of truth is Discovery & SCCM only) 1. We have around 400,000 C...
History of impersonation
Hi All, Is it possible to track history of who has made what changes by impersonating someone else I have a scenario where some records have been modified on PROD instance. However, stakeholders are claiming that it is not done by them. We want to ma...
How to reopen Problem
Stature Application Problem is closed by CSQA Manager but it needs to be re-opened. Please let us know how to re-open it or is there any alternative way for it.Thanks & Regards,Abbas Shaik
What is mean by CIs part of Application Services?
Hi all,I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to?...
Resolved! How to allow a user / create acl for editing alm_consumable table/form
I am looking to create a ACL to bypass the following article or existing UI Policys / Access control list to be able to edit the form for alm_consumables_list: Article:How to Modify a Consumable asset record after it has been Consumed - Support and T...
CMDB Health Required fields on the Computer table
Hi, We are planning to define a few Required fields for the CMDB Health dashboard for the Computer table (cmdb_ci_computer). Our intention is just to apply these for CIs within the computer table like desktops and laptops, and not on the extended t...
CMDB data integration using Integration HUB ETL through import set API
Hello Everyone,We are working on integrating CMDB Data from third-party application to Service Now via Import Set API. We used Integration HUB ETL UI to generate Robust Transformer for this data transfer. When we try to load the data from third-party...
Write ACL on readonly field
I'm trying to give Write access to 'Operational Status' field (which is a Read only field via Dictionary override) to a particular group but unable to do so.I'm explaining the scenario as below - In the base table cmdb_ci I've a field called Operatio...
How to Enable Audit History for CI and Asset Tables
Hello All, We have one requirement, where we have to enable the Audit History for CI (its child tables also)and Asset Tables of all the fields. Thank you.