Hi @csatish,
In ServiceNow Cloud Discovery, a Service Account is required because it acts as the "identity" or "bridge" that allows ServiceNow to talk to your Cloud Provider (AWS, Azure, GCP).
Why it is used:
Authentication: It stores the specific credentials (like AWS IAM keys or Azure Service Principals) needed to log in to your cloud environment API.
Targeting: It tells ServiceNow which specific Cloud Account or Subscription ID to scan.
Automation: It allows the MID Server to run automated API queries to fetch datacenters, images, and hardware types without human intervention.
Without a Service Account record in ServiceNow, the discovery process does not know who is asking for the data or where to look. It is the record that binds your Credentials to your Cloud Provider ID.
If you find my response helpful, mark it as helpful and accepted solution.
Regards,
Maham Tahir.
