Service Bridge as a replacement for custom bidirectional CI integrations

[DhanashriMaha]

Hi,

Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,
I found this, but it’s not clear what “sync” means. 
https://store.servicenow.com/store/app/254f124a1b4be210c43e65b2604bcb9d
https://store.servicenow.com/store/app/bd3f5a4a1b07ee94e0fa6575604bcb70

Does it only display data, or does it actually create and maintain data on the consumer side and vice versa? Also, can this be tested in a PDI? I can’t find the application in my PDI.
Thanks.

[J Rohit]

Hi @DhanashriMaha ,

Service Bridge helps consumers, providers, and partners connect their ServiceNow instances to securely build business workflows across the ServiceNow Ecosystem.


The main capabilities of Service Bridge include:
• Onboarding: Quickly onboard consumers and partners that use ServiceNow with a simple registration process and avoid slow, costly custom integrations.
• Authorized Users: Manage and control access at the Remote Catalog item level to meet security and compliance requirements.
• Remote Catalog: Update subscriber service catalogs in minutes as new items are introduced.
• Remote Choice: Ensure up-to-date field options in subscriber remote catalogs by retrieving
real-time data from the provider's ServiceNow instance.
• Remote Task: Reduce swivel-chairing and increase automation with seamless multi-party and multi-instance workflows across the ServiceNow ecosystem.
• Provider Tasks: Enable all providers of services using Service Bridge to be transparent and collaborative with their consumers who use ServiceNow by syncing relevant tasks like cases, to consumers as Provider Tasks.
• Transform Framework: Transform inbound and outbound remote task data for easy process transformation between ServiceNow instances.

To learn more about Service Bridge, Navigate to below ServiceNow University course:
Learning Course - ServiceNow University


Regarding the Foundation Data Sync (FDS), This feature is newly introduced in Service Bridge v2.2, but not yet available in Personal Instances. To give an overview about FDS:
FDS enables the structured sharing of primary/foundational data from provider to consumer instances.
FDS supports all CMDB tables, as well as the following non-CMDB tables: Asset, User, Group, Location, Company, and Department.



Please mark any helpful or correct solutions as such. That helps others find their solutions.


Thank you

Regards 
Rohit

[J Rohit]

Hi @DhanashriMaha 

If you found this solution helpful, please mark it as helpful so it can benefit others as well. Thank you!

Regards,
Rohit