Service Mapping - how to connect manual parent service to manual child services?

[runfast]

I am currently able to connect tag-based services CIs into a parent manual business service / application service CI where I can view the connected services from the parent service by right clicking the parent CI and click "view connected services" and I can go back to the parent service from the connected child tag-based services by right clicking on the child tag-based service and click the Parent CI.

So, I am trying to create similar hierarchy of parent business service to another child business service (not to a tag-based service) and be able to connect to the child business service.

Unfortunately, connect to services option not available for business / application service class (it seems that it is only available for tag-based services CI only)

Reaching out to see if anyone managed to create this business service to business service in Service Mapping View form.

[Community Alums]

Hi @runfast ,

Please refer to these articles :

https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831505

[runfast]

Hi Sandeep - Thank you for sharing this link, I appreciate that! 

This gives me the dependency view which I could use if I could not get the relationships to show inside of the Service Mapping View without using dependency view.

thanks