Can we restrict MultiSource CMDB to a CMDB class

Can we restrict MultiSource CMDB to a CMDB class like CMDB CI computer or CMDB CI Server? 

Data Load

Hello Team a regularly computer/server data coming in where the location is set but the Region field is empty.any suggestion on how can i solve this ?

How to conditionally add a button to email notification

I'm trying to create a button in an email notification that links to the SLA ticket. I currently have an email script for a "button bar" that contains buttons linking to the ticket, SN and a KB article. Just trying to only add an SLA ticket link butt...

CMDB Data Manager Task to CI Association

Hi All, we are currently operationalising CMDB Data Manager and have learnt that the association between the data manager task and CI gets deleted when the task is completed. This seems dumb. It becomes difficult to identify what retired a CI because...

unresolved reference

Hello  I have found some unresolved references, means"cmdb_ci.assigned_to"  -  has a sys_idbut this sys_id does not exists into to "sys_user" table 2 questions: how this can happen, I tried different scenarios but could not reach this unresolved refe...

computers are not visible in filter navigator role is asset given

Hi all ,as i admin i can able to see the computers data in filter navigator but i gave the role one user  ,Asset ,import _admin and ITIL also but the computers are not visible for users as a admin i can see this  itil user with asset role not visible...

How to import Power BI report names into ServiceNow

how can we import report names from Power BI and populate those in ServiceNow in custom tablehow to integrate this and what could be the pre-requisites?

I want to click the URL in the additional comment

Hi guys. I found that putting [code]~[code] in additional comments results in hypertext.I also found that you can't make it hypertext without [code]~[code]. When I write a URL in the additional comment field without code, is there a way to automatica...

Add all button is grayed out when "remove pagination count" button is checked

Certification schedule Configuration Issue - Assign to Field is blank

Hi Team,We are using ServiceNow Utah version and in data certification schedule form when selecting user field or group field under Assignment type then "Assign to" field tree picker popup window is coming as blank window. Kindly help if anybody has ...

Finding the Right CI - Change Requests - Best Practice

Hi All,We're currently processing Change Requests and Incidents without selecting the relevant configuration item.As such, this results in poor MI for reports, poor confidence in our Service Awareness, etc.We have approached the Change Manager and In...

Asset and Ci install status mapping

Hello All,  I am working in cmdb ci where when we are changing field of asset state, then Install status of ci is also changed it and vice versa. The mapping between Asset and Ci is defined in Asset CI Install Status Mapping (alm_asset_ci_state_mappi...

Presentation on the topic - How CSDM can be implemented to optimize the CMDB

Hi community, I was asked to give a presentation on topic How CMDB can be optimized using CSDM , The role of CSDM in optimizing CMDB, How we can implement CSDM to make the CMDB healthy with real world Examplescan anyone help me , what topics can I ad...

Establishing CI relationships through integration & automation without using Discovery

My organization has begun populating our ServiceNow CMDB with servers and some infrastructure devices.  We are very new to this particular journey even though our instance is very old.  We are currently doing this by custom scripted REST APIs in Serv...

How are filter conditions supposed to work in Reconciliation Definitions in IRE?

Hi All,We currently have 2 data sources (Let's call them A and B) specified in our Reconciliation definition in the cmdb_ci_hardware table. Datasource B (Priority is 50) is new and shares a common attribute with Data Source A (Priority is 100)  which...