Hi ServiceNow Community,Could anyone provide guidance on how to get started with CMDB? Additionally, I am on the lookout for any recommended materials, tutorials, or resources that can help me grasp CMDB fundamentals and best practices. Best Regards,...
Scenario: Sources for Thin Client data and SCCM data, both with Service Graph Connectors are updating computer records. When a Windows client is converted to a Thin client IRE will allow the older SCCM record with an older Last Discovered Date to upd...
I’m getting an error while creating a retire policy for the cmdb_ci_network_gear table in CMDB Data Manager:"Error in creating policy. CMDB classes covered by this policy do not have matching life-cycle rules for retirement, see documentation for ref...
Hello Community, I have created one field named 'owner' in cmdb_ci_hardware(Parent) table. cmdb_ci_ip_router is the child table for cmdb_ci_hardware. Field 'owner' is inherited from parent to child but the choices present in...
Why is there no documentation of the intentions of all the relationship types? If you've created a relationship type, it must be for some specific reason so why isn't that expectation shared? What is the purpose of these "generic" relationship type...
I am noticing there are two fields that capture the same data, yet do not sync with each other.On Calculated Application Service I have 'Used For' on the form. You choose Production, Staging, etcYet on all CMDB items they inherit the 'Environment' fi...
I am a new PA Admin for our SN platform, Vancouver Release. We aren't live yet, but looking to see if anyone knows an OOTB solution for reconciling CMDB CIs without Assets and vice versa. I see ITAM application installed, but wondering if there is so...
Hello I am trying to create a total vulnerability item report that shows x axis as Past due, Due today, due 1-3 days, 4-7 etc. and the y axis contains Service team names for dashboard. See attached for reference and provide suggestions
Hello, I just started using Tag-based Service Mapping and it's working fine so far. But now I'm curious about "Tag-based service families". Is there any other use case for it other than Service Mapping? I created a Business Rule to capture Owners...
Hello Everyone,I wanted to map a server type, named as Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Hi All, I need to integrate CrowdStrike with ServiceNow CMDB using Service Graph Connector. What are all the details I need to collect before from client before starting the development. Any roadmap for implementing this. Thanks in advance
Hi All,Looking for advise with respect to Performance. I want to model different network equipment types like Switches, Routers, Firewall, Nodes and many mores (around hundreds). There are single CI class called "Network Gear" or "Telco Equipment" an...
Hi,Needing your help on what role should I add to the user so they can edit or add new company in core_company Thank you.//Jaycel
I have a business requirement to create a report that shows all business applications with a server relationship and vice versa, all servers with a business application relationship. I'm trying to use CMDB Query Builder - which I haven't used before....
