ServiceNow Catalog - Short Description Manipulation

[ArunG29061990]

Hi, 

I am modifying one catalog where I need to manipulate the short description. 

My current short description is like "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider"

but my requirement is "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: ServiceProvider"

So I want to remove this KOK - SIDK from every ticket. 

So basically this "KOK - SIDK" is a prefix for each and every tenant but we don't want it in short discription. So how to remove this?

Current code is :

current.short_description += producer.Issue_Category + " - " + "Tenant: " + producer.getDisplayValue("cmdb_ci");

and that tenant value is coming from " producer.getDisplayValue("cmdb_ci");" 

[Eshwar Reddy · Accepted solution]

Hi @ArunG29061990 

To remove the prefix "KOK - SIDK" from the short description, add the following code immediately after the line:

// current.short_description += producer.Issue_Category + " - " + "Tenant: " + producer.getDisplayValue("cmdb_ci");

Insert this code

var prefixToRemove = "KOK - SIDK";

if (currentShortDescription.includes(prefixToRemove))

{

currentShortDescription = currentShortDescription.replace(prefixToRemove, '').trim(); // Remove the prefix and trim whitespace

}

Please mark this response as Correct and Helpful if it helps you can mark more that one reply as accepted solution

[Eshwar Reddy · Accepted solution]

Hi @ArunG29061990 

To remove the prefix "KOK - SIDK" from the short description, add the following code immediately after the line:

// current.short_description += producer.Issue_Category + " - " + "Tenant: " + producer.getDisplayValue("cmdb_ci");

Insert this code

var prefixToRemove = "KOK - SIDK";

if (currentShortDescription.includes(prefixToRemove))

{

currentShortDescription = currentShortDescription.replace(prefixToRemove, '').trim(); // Remove the prefix and trim whitespace

}

Please mark this response as Correct and Helpful if it helps you can mark more that one reply as accepted solution

[ArunG29061990]

Thanks @Eshwar Reddy for the quick response.

I tried with the same code but it's not removing "KOK - SIDK" from the short description. Any idea?

[Eshwar Reddy]

Hi @ArunG29061990 
Just Ran the BS. it working as expected.
Please refer to the below screen shot.

Result

Try below code 

var prefixToRemove = "KOK - SIDK";

var pv = producer.getDisplayValue("cmdb_ci");

if (pv.includes(prefixToRemove))

{

pv = pv.replace(prefixToRemove, '').trim();

}

current.short_description += producer.Issue_Category + " - " + "Tenant: " + pv;

[ArunG29061990 · Accepted solution]

okay @Eshwar Reddy 

I just made a few changes:

var prefixToRemove = "KOK - SIDK";

if (current.short_description.includes(prefixToRemove))

{ current.short_description = current.short_description.replace(prefixToRemove,'').trim(); }

It works 🙂

Thanks @Eshwar Reddy