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Interactive Filter from CMDB Dependency Views

Hi Everyone, Is it possible to create an interactive filter based on the Dependecy Views.I have a Parent Application CI which has children CI's created in dependency views.I want to create an interactive filter for my incident dashboard, so that when...

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j0e matts by Tera Contributor
  • 1493 Views
  • 4 replies
  • 3 helpfuls

Resolved! compare old values and new values in flow designer

Hello everyone, I wanted to know if you have any idea of how to approach this condition in flow designer, I think there's some scripting needed but I'm not sure. the conditional is the following one:  and this is all I have until now: 

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mariavic1998 by Tera Contributor
  • 2436 Views
  • 5 replies
  • 7 helpfuls

AWS Service Graph Connector

We have recently started to use the AWS Service Graph Connector to bring data into ServiceNow for the use in Service Maps.  It works fine and was easy to set up but it has shown us that the amount of data in AWS is too much to manage and is using our...

Strong by Tera Contributor
  • 1537 Views
  • 4 replies
  • 0 helpfuls

Resolved! SCCM integration

Hello all, When using SCCM integration plug in, while looking at the computer form, I'm not getting information for File Systems, Running Processes, CI IPs, DNS Names for CIs, Memory Modules, or TCP Connections.I'm not seeing any downstream or upstre...

Field Mapping

Hi Team,Good Morning."I am facing an issue with mapping the field from source to target. We have a 'monitor' field on the CMDB form. I attempted to map the value, but instead of 'true' or 'false', I am receiving '0' or '1'. How can I resolve this iss...

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Mapping between Assets and Handheld Computing Devices needed

Hi All, Requirement: Value of 'IMEI' field of 'cmdb_ci_handheld_computing' table is to be synced with custom field 'IMEI' on Asset table. Current Configuration:We are getting our organization's Mobile phone's data through Intune Spoke to 'cmdb_ci_han...

js_tsuka by Tera Contributor
  • 1498 Views
  • 3 replies
  • 0 helpfuls

Network Gear discovery

Are there any other possibilities of  the network gear Discovery pattern using IP traffic to build relationships to CIs including printers connected to an IP switch , any best practices to build relationships around this front. Currently the relation...

sriram_27 by Tera Contributor
  • 951 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to read the Suggested relationships in ServiceNow?

How to read the Suggested relationships in ServiceNow? From top to bottom, or from bottom to top? Consider this OOB suggested relationship. It is clear that Unix server 'RUNS' the Database (so I assume we always needs from top to bottom) Now consider...

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Suggy by Giga Sage
  • 1657 Views
  • 5 replies
  • 4 helpfuls

Creating CI's for Integrations

Has anyone created CI's for Integrations (the integration itself) relating them to the systems that are being integrated?  Is there a class for Integrations (I search product docs and did not find one).  Just looking for how others have managed their...

Glen Larson by Tera Contributor
  • 1412 Views
  • 6 replies
  • 3 helpfuls