ServiceNow Cisco Locations Data Integrations

[Jbelter]

Hi all,

I wondering if there is a Service Graph Connector or other Integration we can use to get the location data from Cisco Switches (I see a Service Graph for Meraki, but will this will work for standard Cisco Switches?).

[Niklas Peterson]

Hi,

All Service Graph Connectors connects to a master data system. If the data is available in the master data system the Service Graph Connector should be able to fetch the data. Of course there could be limits in the capabilities of the Service Graph connector.

The Service Graph connector for Meraki will only be able to fetch data that you manage in Meraki.

The question to ask is where do you manage your switches (containing the location information). That's the system you need to integrate with.

Regards,
Niklas

[Jbelter]

We ended up finding a different solution that populates the location field via a business rule instead.

[ersureshbe]

Hi, I believe - proper error handling is designed based on transaction failure  or non parse or non-relevant data error should be hanbdled in the BR.