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IP inventory management

Dear community,we have a tool where we are doing  the whole IP net management globally. So, if someone requests a new subnet, then in this tool we can choose the region/country/city and the tool finds a new subnet range that is needed e.g.: /24 or /1...

Blazent integration follows IRE?

Hi all, We are using Blazent which aggregates data from various sources and creates CI in the CMDB. Blazant has its own IRE feature where it reconciles CI from different sources. We observed that Blazent is creating duplicate CIs compared to Qualys i...

CIs Domain Problem

I am fetching the data from a Data Stream which is in global domain, and the affected CIs are creating in global domain, but in execution it is showing different domain. Where is the issue? I have checked all the steps and scripts it is not set expli...

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pranavagarw by Tera Contributor
  • 267 Views
  • 2 replies
  • 0 helpfuls

Transform Map Target Record table reference

Hello friends, I have one transform map running targeting cmdb_ci_hardware table. In the transform map, based on the CI details we are assigning CIs to correct class such as Windows Server, IP Router, etc. In staging table record, when new CI is crea...

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RahulY00040 by Tera Contributor
  • 355 Views
  • 2 replies
  • 0 helpfuls

Duplicate CI creation with transform map

Hi all, We have observed a few duplicate CIs in our environment.These CIs are created via integrations and import sets. So, integration B is creating duplicates compared to integration A. The transform map of B has coalesced on the name field of CI b...

CI Owner updated

Hi I have updated the  CI Owner in cmdb table from A to B. Again it is updated to A. I have checked the History it is updated by Factory IT Altris. What could be the reason and how we can find which job is running in back-end.Thanks in Advance.

Ashok  kumar by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls

Business Application to Application service relationship

Hi Community, Wanted to know how a business service was related to Application Service or Server by Service Mapping or Manually, I dont have the option of Service Mapping as may not have the admin rights, so wanted to know how to find out if a Busine...

Kaish Sayed by Tera Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

Resolved! Auto populating category and subcategory in cmdb_ci

Hello team,I wanted to learn how category and subcategory is auto populating in cmdb_ci records....can someone please help me out?When i checked in dictionary of those attributes then i found it as "Use dynamic value" was checked as "true" and under ...

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Suhail2297 by Tera Contributor
  • 556 Views
  • 4 replies
  • 2 helpfuls

CMDB Thresholds are not working as defined

Hi CMDB health dashboards that is not reflecting the thresholds we defined in the CI Class Manager, What could be the reason?- Completeness should have Red color but it is showing Orange color on Dashboard.- Correctness should have Orange color but i...

_Yash24 by Tera Guru
  • 237 Views
  • 1 replies
  • 0 helpfuls

CMDB Health Dashboard

Hi Team, In the CMDB Health Dashboard, under the Completeness scorecard, the "Recommended" section is showing an incomplete score. To resolve this, I removed all recommended fields from all classes and attempted to run the scheduled job. However, the...

JulietD by Mega Guru
  • 481 Views
  • 4 replies
  • 0 helpfuls