Software not detected by Agent on Linux Server CI in PROD – empty array returned

EliStowi
Tera Contributor

17 hours ago

Hi All, 

 

I’m facing an issue with a Linux Server CI: the installed software is not being detected by the installed Agent.

 

Details:

  • The agent has been updated and reinstalled (latest Version 6.0.4).

  • When looking for installed software, we only get an empty array.

  • Permissions on the server have been checked and are configured the same as other CIs where it works.

  • Interestingly, the same setup works fine in our DEV environment, but not in PROD

Now some details are known, I would be interested to know if anyone encountered similar issues or have suggestions why the software query returns an empty array in PROD even though all permissions seem correct?

 

Let me know if you need any further information.

Thanks in advance for any advice!

Kind Regards

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2 REPLIES 2

pavani_paluri
Tera Guru

12 hours ago

Hi @EliStowi ,

 

Can you share which specific software isn't being detected? Also, please check if it's running as a process on the server. You can use the ps -ef command in Linux to see all active processes.


We recently had a similar situation with GoAnywhere software. Even though we expected it to show up in the installed software list, ServiceNow was actually identifying it as a Tomcat process instead.

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

 

 

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JobyV
Tera Guru

10 hours ago

Have you done the test check for installed software using the related link in the agent?

If it is successful, its most probably due to the policy. It has a schedule of 24 hrs, so when the collection happens next time, it will also run the installed software checks and populate the data. If you look in the agent log, you should see an entry saying something similar to 'scheduled for later'.

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