Solarwinds integration with servicenow

KARTHIGA J
Tera Contributor

2 hours ago

I'm getting an error in solarwinds says that error querying the instance or instance not properly configured message when I try to trigger an action for creating servicenow incident. Test connection is successful. any comments would be much appreciated.

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3 REPLIES 3

VivekSattanatha
Mega Sage

an hour ago

Just a have look at the integration account whether it is a having a proper permission.

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KARTHIGA J
Tera Contributor
In response to VivekSattanatha

an hour ago

Hi Vivek, thanks for your reply. I have provided all required roles. PFB,

 

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nayanmule
Tera Guru

an hour ago

@KARTHIGA J , this likely happens due to failed connection between two instances. Did you check the authentication if the user has proper rights in Servicenow to create an instance ?

 

Regards,

Nayan

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