SolarWinds Service Graph Connector not pulling in VOIP Phones or Printers

[MBarrott]

I've installed and configured the SolarWinds SGC and am currently ingesting data daily into our instance. 

One thing I've noticed is that I'm not pulling in any of our VOIP Phones or Printers that we have on the network. 

I've reviewed the import sets and it doesn't look like the data is there, unless I'm looking at the wrong import sets - assumed these would both fall into Hardware. 

I guess I have a couple questions:

1. Are these assets which the SolarWinds SGC should/can ingest into ServiceNow?

2. Am I looking at the wrong import sets or wrong table in ServiceNow?

3. Is this something that needs further configuring within SolarWinds?

[Shivalika]

Hello @MBarrott 

Even I configured solarwinds integration in my instance previous month. 

And refer the below screenshots of the list of devices we got. I also needed to customize the OOB Device Type field to reflect some from solarwinds exact data. 

1)Access Point 

2)Access Switch 

3)Core Switch

4)Distribution switch 

5)ENX connection 

6)Firewall

7)Guest Firewall 

8)iNet Switch

9)ISE Server 

10)Load Balancer 

11)Location Firewall

12)Printer 

13)Production Line Switch 

14)Router

15)Serial Switch 

16)Server 

17)Server switch

18)Voice

19)Wifi

20)WLC 

So you should go to import sets from Solarwinds Hardware Data source and check the data that is exactly coming from their end. May be there is an issue after transformation in system. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[MBarrott]

Hi @Shivalika 

Not seeing any screenshots in your post. Reviewing the Hardware import sets isn't showing VOIP Phones or Printers from what I'm seeing. 

[Shivalika]

Hello @MBarrott 

Please refer the attached screenshots - 

And these import sets are from Hardware Data source in Solarwinds. So you first try to filter in this way. And if this doesn't works you can check the below Data Stream. 

 Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[MBarrott]

Hi @Shivalika 

Do your assets like printers and VOIP phones come through the Hardware Data Source?

[Shivalika]

Hello @MBarrott 

Yes Of course. 

These are the list of all the device types that are coming from hardware Data source. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY