Reusing CIs Across Different Monitoring Tool

[IrdinaNajwB]

Hello,

If CIs are created using the Service Graph Connector (from Dynatrace), can those CIs be reused by other monitoring tools like AppDynamics, SolarWinds, or Nagios when sending alerts into ServiceNow?

Or will each tool typically result in separate CI records?

I’m trying to understand how to maintain a single source of truth in the CMDB when multiple observability tools are involved. 
Any reply will be greatly appreciated! 

Thank you.

[Mark Manders · Accepted solution]

Every CI should just exist once. It doesn't matter how many tools are monitoring it. If you have 20 tools monitoring the same CI, all of them should update/alert on the same CI. 

The way you recognize them could be different. One tool may send an IP address while the other sends the name, but you handle that on the separate integration parts. In the end your CMDB should exist out of unique CIs.

[Mark Manders · Accepted solution]

Every CI should just exist once. It doesn't matter how many tools are monitoring it. If you have 20 tools monitoring the same CI, all of them should update/alert on the same CI. 

The way you recognize them could be different. One tool may send an IP address while the other sends the name, but you handle that on the separate integration parts. In the end your CMDB should exist out of unique CIs.

[Pratiksha · Accepted solution]

Once you have CMDB which have all the records monitored by monitoring tool then you can use them bind the alerts. If you want to integrate all of them to populate cmdb then use SGC. IRE will make the reconciliation possible. In cmdb for a given device their should be only one record. CMDB 360 can update what the diffrent sources for the ci. 

 Please mark any helpful or correct solutions as such. That helps others find their solutions.

[irdinanajwa]

Hello @Mark Manders @Pratiksha  , 
Understood, thank you for the clarification !!!