I am trying to use CMDB Principal functionality in current version Utah (which is upgraded from version before Quebec ). I have added the property *com.snc.task.principal_class_filter* and value as task tables for Inc, Prob and Change, but this does ...
Currently working on Service Graph connector for AWS. Configuration is done as per the documentation. Required SSM documents are also added to the accounts. From a XYZ cloud service account 2 or 3 servers got classified into Windows / Linux however a...
I am trying to understand building building an Identification section in a Pattern I created. What are the basic steps needed to identify an application Service. I'm not sure what to add. I've read through the ServiceNow documentation for creating cu...
Hi All, I am trying to configure Robust transform in SCCM Service graph connector. But after all the configuration asset tag is not getting populated. In logs I can see output getting set, but still data is not reaching to asset tag field of computer...
Hello experts, When discovering some Linux servers, I get this as FQDN:TERMINATED THE PROBE BECAUSE THE MAX TIMEOUT WAS EXCEEDED: 60 SECONDS.I debugged the pattern and in step 8.1. Run FQDN script file, I didn't get anything as output when I clicked ...
Hello Experts, I have a quick question. While running a transform map through a data source, I have come across the following errors 1. Row transform ignored by onBefore script - Which may be one of the expected behavior due to CMDBTransformUtil wh...
I have a new PDI and when I go to create a new application service, I get this error: Why am I getting this right out the box? I know the error means that number is used and that number is used but why is it giving me a used number and how do I updat...
Hello All, We are onboarding some of the virtual servers by adding tags. For example, during VM provisioning, the tags of support group and service will be added which automatically creates CI and links with appropriate service and populates support ...
Hi our Customer would like to reach on specific configuration. He would like to have all devices what are specific from the SCCM Client Import be targeted into the cmdb_ci_pc_hardware instead of cmdb_ci_computer table. Does anybody would have a recom...
Hi community,Prior to the Paris release, Data Source Precedence rules were available. With these rules a priority on data sources able to affect CIs in a certain ci-class could be set. Nice feature was also that these Data Source Precedence rules wer...
Hello, Should the "ci relations" formatter work on the Incident and change forms? I have recently added the formatter to those forms, but it looks like the formatter is picking up the "Incident Number" and the "Change Number" when looking up the rel...
Hello,We are implementing csdm in our instance and came across this problem:We have created service offerings each with one support group. But our customers have two or more tiers for some of the offerings.Example:Offering - Windows administrationSup...
When working with "Application Services", why would I see the the "Related Items" (Task Relations) section when viewing an Application Service of class="Application Service", but not with an Application Service of class="Mapped Application Service"? ...
Hi, we recently configured our SG-SCCM integration and modified the OOB SQL statement to pull Warranty Expiration for our Dell assets. The issue is that the integration is not updating CMDB_CI_Computer records to include this new information, I've be...
We have been using ServiceNow and CMDB for over a decade, and as we are maturing relationship models through the usual suspects of tagging and service mapping, the value of tracking relationships through network gear feels like a bridge too far. Tha...