Hello All, I have encountered an issue with ACC showing down for my company's laptops. I researched the logs and found the following error string on repeat. [ERROR] [cmd] [error creating agent: error compacting queue: bucket already exists] Agent-Cl...
In the CI Class Manager, there is a 'Basic Info' section that has the field 'Managed By Group' where you can set this value for all CIs in that class. This is some kind of 'metadata' that is tracked at the class level not on the CIs themselves, presu...
Hello , My new requirement was in a catalog item i created new field called expected date. it selects future dates. There is another read only field called lead time. The purpose of the field is to subtract the expected start with current date and n...
Hi all, Can anyone help guide me on the best way to skip a step in Discovery pattern through a Discovery pattern extension? Or if there is a better way to do this. I don't want to modify the out of the box code.
looking to know how to change the field / views for this preview
I am learning the CMDB module and need material where I can get real-time use cases.Can you please suggest me any source related to it? Kind Regards,Sarthak Shrivastav
Hi All, Has anyone integrated WhatsUp Gold with ServiceNow to Create Incident based on Alerts in WhatsUp Gold. It would be appreciable for the solution. Thank you in Advance.
We’re working at getting all the CI’s from out OT systems into ServiceNow CMDB but we have a number of controllers that do not fall under any of the existing types of CI’s. What would be involved with getting an “Automation controller” type/primary ...
Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...
why all devices are not present in cmdb as customer confirmed that they have around 13k devices and we are having only around 9k devices in servicenow instance and we are able to discover only 9k devices only through crowdstrike in servicenow
I have a requirement where I have to dot walk to the sys_id of the record from a reference field. And when I am looking for it in the list I am not able to get sys_id. Can someone suggest on how to dot walk to sys_ids.
Hi All,@Chuck Tomasi,@Jeff Thies,@ServiceNOw15,@servicenw3 Can any one suggest me why Discovery source displaying as "Empty", "Unknown" and "Duplicate"For your reference i am attaching the screenshots Thanks in Advance
.Dear Experts, Our HAM asset management process recently identified potential duplicate CIs in the CMDB, even though these assets were scanned with ServiceNow apps and have unique asset numbers. Since imaging is the only trigger for CI changes, I'm i...
Hi Everyone,I need to update a condition on Relationships, Where Need to update the query to filter only for Personal Computer:model_category=451c87f6db41e2407be67bec0f96193aApplies to Table - HardwareQueries from table - sys_emailScript:(function r...
Hello Team,Good-day!We have an issue with the Visual Task Board for the incident table where some of the incidents are not showing in the VTB but the incidents are showing in the List view and we have conditions for the VTB. the condition is Assignme...
