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Agent Client Collector Down Status

Hello All,  I have encountered an issue with ACC showing down for my company's laptops. I researched the logs and found the following error string on repeat. [ERROR] [cmd] [error creating agent: error compacting queue: bucket already exists] Agent-Cl...

Todd Burnett by Tera Contributor
  • 1711 Views
  • 2 replies
  • 1 helpfuls

What is the table for CI Class Manager's 'Basic Info'?

In the CI Class Manager, there is a 'Basic Info' section that has the field 'Managed By Group' where you can set this value for all CIs in that class. This is some kind of 'metadata' that is tracked at the class level not on the CIs themselves, presu...

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should populate date time field in catalog varialbe

Hello ,  My new requirement was in a catalog item i created new field called expected date. it selects future dates. There is another read only field called lead time. The purpose of the field is to subtract the expected start with current date and n...

How to skip a step in an out of the box Discovery pattern

Hi all,  Can anyone help guide me on the best way to skip a step in Discovery pattern through a Discovery pattern extension? Or if there is a better way to do this. I don't want to modify the out of the box code. 

xcmicahx by Tera Contributor
  • 729 Views
  • 1 replies
  • 0 helpfuls

How to create a cmdb ci type?

We’re working at getting all the CI’s from out OT systems into ServiceNow CMDB but we have a number of controllers that do not fall under any of the existing types of CI’s.  What would be involved with getting an “Automation controller” type/primary ...

CMDB deduplication related issue

.Dear Experts, Our HAM asset management process recently identified potential duplicate CIs in the CMDB, even though these assets were scanned with ServiceNow apps and have unique asset numbers. Since imaging is the only trigger for CI changes, I'm i...

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ND7 by Kilo Sage
  • 587 Views
  • 1 replies
  • 1 helpfuls

Resolved! Need to add a condition Relationships for Related List

Hi Everyone,I need to update a condition on Relationships, Where Need to update the query to filter only for Personal Computer:model_category=451c87f6db41e2407be67bec0f96193aApplies to Table - HardwareQueries from table  - sys_emailScript:(function r...

venugopal s by Tera Contributor
  • 960 Views
  • 5 replies
  • 1 helpfuls

Resolved! Visual Task Board issue

Hello Team,Good-day!We have an issue with the Visual Task Board for the incident table where some of the incidents are not showing in the VTB but the incidents are showing in the List view and we have conditions for the VTB. the condition is Assignme...