I am struggling in checkbox type variable.
I have to arrange the above fields in columns which are checkbox type.Through Variable set it is not working,...what way can this be achieved?
Forum Posts
Coalesce setting
Hi all I have set the coalesce in 'ID' field and mapped the same in the transform map. So if I set want to set 'Name' field as well in coalesce, will this create a problem in adding of new records? For example, if there are records with same name, bu...
CMDB Workspace Unified map not displaying references
I have been referring to the docs:https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/task/unified-map-config-map-references.htmlAnd I have tried adding my own reference entry nothing is displayin...
CMDB CI Staleness Metric - Advanced Criteria
Hello, I am familiar with how to update and manage staleness metrics using the CI class manager. However I'm wondering if there are options for utilising more advanced criteria for what determines staleness for a class. e.g. If my organisation are ut...
Auto refresh incident list view or creating incident trigger the refresh of the incident list view.
I want incident list view page to show the latest incidents without clicking on the refresh button.I have looked for various solution like schedule job for interval of one minute. It would put load on the server much but how to create that schedule j...
Resolved! How to configure/script Change Approval policy based on change request affected ci list field value.
We are using flow - "Change - Normal - Assess" which is currently having 5 level of change approvals based on change approval policies configured. Now customer want to have additional approval between Level 2 and Level 3 which should get generated ba...
Resolved! Is it possible to run the IRE engie on CIs already imported?
Hi all,I would like to understand how to create De-duplication task for asset that are already imported without using IRE engine (that now exist inside the platform); for those CIs we would like to run the logic that is able to create De-duplication...
I am looking for script for my condition.
I am looking for script for my condition in script include. I have two variables that refers to customised table- first variable consider 'A' refers to customised table where Active = true. In second VARIABLE 'B' also refers to same customised table ...
Resolved! Integration between ServiceNow and Infoblox using Service Graph connector
Hi All, We are trying to setup integration between Infoblox and ServiceNow using the Service graph connector but that is not working. we are getting below error which means ServiceNow is not able to connect to infoblox URL itself Unable to make a con...
IRE Log shows NO_CHANGE
Hi, We are trying to update cmdb_ci_computer records using /insertMultiple API through staging table and IRE. For some records, no fields are getting updated, not even the discovery_source and last_discovered which is strange. When we checked the IRE...
How are you handling CI relationships for a CI is getting retired?
Hi there,I wanted to know how are you handling CI relationships when you are retiring a CI? Any process you are following? Manual actions or automations ?Are you deleting or archiving or leaving them as is or how you are doing it today? PS - I know t...
Relationship status checks of a CIs before retiring and archiving the CI via cmdb data manager
Hi Team, I would like to know is there any way in CMDB data manager to check before retiring or archiving any CIs via cmdb data manager policies.I know we have orphan rule in place but still if we can something directly via policies to check on ?? T...
Asking for Advise: How does your company handle CMDB administration?
Hello ServiceNow Community, I work as the sole ServiceNow Team (Developer and Admin) member at a credit union with approximately 500 employees. Our organization operates on a not-for-profit basis, which means budget constraints are a significant cons...
Does a CI differentiate on whether an Azure server is "Stopped" or "Stopped (deallocated)"?
We would like to count the Azure servers in the CMDB that we are paying for. According to the following article, when shutting down a VM from within the server itself, it gets the status “Stopped”, but you are still being charged by Azure.If you ins...
How to load switches that are part of a stack
We currently have discovery inactive until we get new IP ranges for it.I need to manually load a group of Switches into the CMDB for use with Vital View monitoring.There are switches that have the same IP but different serial numbers, hence they are ...
