HI Team, There is a requirement to create a work notes field in a custom table which is not extending the Task table. Any notes added to the work notes should show the user name and timestamp below as shown in activities in Incident
Hi Everyone, Hope you are doing well. When I removed mainframe CI from application service map usually it removes the relationship from Service configuration Item association table but it is still showing the relationship in Service configuration Ite...
Hello,Just wondering if there is a way to do a bulk remediation of CI's?We have identified the issue and have resolved the cause of the duplicates so wondering if there might be a way of remediating more than 1 at a time.thanks,Danelle
Hi Looking into an issue where First Discovered date of CIs are not getting updated while Most recent discovery date is updated. As we checked in reconciliation rules, attribute list is not having both the fields. Please advice where to check for the...
Hello, we are rolling out CMDB workspace for our user group but in a limited way. We want very limited options and don't want the CMDB 360 on the Menu. Can you please let me know how to remove this from the Menu option? Thank you in advance.
What does the absent attribute in the cmdb_running_process table mean? How is it set, and what does it mean when a running process is absent? I wasn't able to find anything on the servicenow support or docs websites.
our company purchased ITSM pro license, and we have to do Discovery implementation. How do we verify if we have all the plugins installed or can anyone share the list of plugins required for discovery. We have to verify the current status of our inst...
While assets such as mouse, keyboards, etc; i.e. consumables that are not included in the CMDB, 1) are monitors considered as consumables also? 2) Do you track consumables within the Asset Mgt DB? 3) For Personal Computers (Laptops, desktops, table...
how to display the list of child incidents only on parent incidents.and hide the list of child incidents on non parent incidents.
I want to know the specific circumstances when: You should create a credential alias.You should create a connection and credential alias. My understanding is that the connection and credential alias are used to integrate your instance with the third-...
Is there a method to hide or remove items in the Related Items downstream/upstream view of a CI? For example, I have a Business Service class that Depends on a Server but, that server operational state is "Retired", How do I get that removed from the...
Hi, I got the sys_id from the below API call, could someone help me with API call to get more information about the server using the sys_id https://mytest.service-now.com/api/now/cmdb/instance/cmdb_ci_server
Hey All, We have a customer who is new to ServiceNow. They have a requirement to implement CMDB to track all thier CIs.They dont want to do Asset Management for now.So for this CMDB project, what is the best/right approach wrt creation of Assets via ...
I have a transform map which loads data into cmdb_model table , these records go to multiple child model tables for which i am trying to set the sys_class_name in the onafter (also tried oncomplete) transform script in an attempt to reclassify them. ...
