SolarWinds Service Graph Connector not pulling in VOIP Phones or Printers

[MBarrott]

I've installed and configured the SolarWinds SGC and am currently ingesting data daily into our instance. 

One thing I've noticed is that I'm not pulling in any of our VOIP Phones or Printers that we have on the network. 

I've reviewed the import sets and it doesn't look like the data is there, unless I'm looking at the wrong import sets - assumed these would both fall into Hardware. 

I guess I have a couple questions:

1. Are these assets which the SolarWinds SGC should/can ingest into ServiceNow?

2. Am I looking at the wrong import sets or wrong table in ServiceNow?

3. Is this something that needs further configuring within SolarWinds?

[MBarrott]

Hi @Shivalika 

Curious - do you have NPM and/or SAM set to true within the SolarWinds SGC Setup? I currently have them true but I know it will impact the API call. 

Wondering if more configuring needs doing on the SolarWinds portal side. 

[Shivalika]

Hello @MBarrott 

yes we do have both of these set as TRUE. I had setup during setup of integration itself. Dont remember it exactly but some tests were failing and I had done this. 

Refer the attached screenshot - 

 Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @MBarrott 

I believe I have answered your query - the ask of this question. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Kieran Anson]

Hi,

ServiceNow does it's filtering within the SG-SolarWinds Hardware Data Stream action as part of the API call. It selectively returns data from the Orion.Nodes sql table.

If you're not seeing VOIP Phones or Printers, it's likely the current query is filtering them from the API response. You may need to work with your SolarWinds administrator to understand where that data lives. 

[Shivalika]

Hello @MBarrott

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. It will help me get recognized for my efforts and also  it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE