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‎04-29-2024 09:11 AM
I am looking to see if there is a standard practice reference qualifier for the cmdb_ci Dictionary entry for use with Discovery. It is my understanding that you should not show Business Applications, Software, etc in the cmdb_ci. It should be reserved for Servers, Databases, hardware, etc.
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‎04-29-2024 09:19 AM
Best practice is to identify the CI Classes that should be used in tickets: Computer, Server, Network, Application Service, etc. and identify them in the CMDB Class Manager as a Principal Class. Then use that Principal Class flag in the reference qualifier for the configuration_item fields on tickets, often in addition to using Operational Status (legacy) or Lifecycle State (current) to filter for active or operational CIs.
Refer to this article for more information: Update the list of classes in the Principal Class filter
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‎05-01-2024 03:26 AM
Refer this document how to setup principal CI's
https://www.basicoservicenowlearning.in/2023/12/principal-ci-class.html
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