Is there a common attribute that Discovery uses to populate the "account" level entity for resources

Azure info into CMDB.What is best design？

This is a question regarding the design of CMDB (Configuration Management Database) to a Cloud Service.I want to manually register information from Azure AD (such as users, user groups, tenant ID) andinformation from Azure Firewall (such as networks,...

What are the best practices for managing CMDB data quality and accuracy?

Hello everyone, recently my team is taking on a project related to CMDB data, but unfortunately my team doesn't have much experience using these techniques, accidentally found the ServiceNow forum so I want to ask about the best way to manage CMDB da...

how to find service now recommended fields for particular table

how to find service now recommended fields for particular table

Nutanix Host Discovery Error

while i am doing a quick discovery of ip address 10.136.102.36 which is a Nutanix Host "isde90a1c1n4". i want to update the CI via doing a quick discovery and getting the error in discovery log in classify phasescreenshot also attached."SSHTerminalIn...

What CI table are you putting your PaaS CI'a in

Hi all,   Just a quick question what class do you add your PaaS CIs to. Please note we don't have discovery and they are being added manually.   Thanks

Syntax Error or Access Rule Violation detected by database conn=8606398

Hi All,I receive this error message on the cmdb_ci table when I try to either filter or group by various fields (support group, class, approval group, etc) on the Configuration Items list view or run a report using the same filters. Ex.Support Group:...

Add " install Status" in the Field and Values - CMDB Data Management Updated Job

Hello Guys, I need insert in the "Field & Values", fields that in the other table. see example below: Example: But for me don´t show the install status field as an option. What I need to do, for show the install status option in the Fields and Values...

To restrict approval part when ritm is trigger through automation BR

Requirement- Created one catalog item and in this approval is added to line manager...but the requirement is that approval should not trigger when the ritm is trigger through automation BR. Can anyone let me know how can we restrict this?  

How to create a CI or a Relationship to a CI which have a defined dependency?

Dear All, We're struggeling setting up a proper IH-ETL import for CIs which have defined dependencies (e.g. MSFT SQL Instance, Kubernetes Namespace etc.). We are not even able to create a relationship between 2 existing CIs having a dependency. ETL a...

CMDB Workspace for Principal Classes

Hello, Is there a way to configure the CMDB workspace for only principal class CIs? Thank you!

Application CI name and Application Services name will be same in Servicenow ?

Hi Team, Need your helps on the below: Recently we have Application services using Service Mapping but post discovery we are seeing Application Service name and Application is same. So help me to understand why the name is populating same as both tab...

Updating Stale CIs using Worflow

Hello Guys, I need updated a lot of stale CIs. For to do it, I created the workflow below but is nor working.Do you have any idea where the error is? Step1:  Step2:  Step3:  Can you help me please ?

How to configure related items in a table?

I have created a new tab in APM software table. In this tab, I want to display (Read Only) all of the servers in the cmdb_ci_server table that have a name that matches the Name field in the current record you are viewing. For example…If I am in the A...