Ruckus Wireless Access Point (WAP) Discovery
ServiceNow Discovery of Wireless Access points doesnot bring any serial number. should we customize it or is it an issue with Out of the Box configuration. Pls advise
Forum Posts
SOLVED! Failure Threshold Reached
To fix this issue (screens attached) All - > Health Preference- Increase the limit of (Failure Threshold) to a number above the total of CIs in CMBD and Save it,-Run the correctness job in CMDB VIEW- Wait the job ends up -Refresh the scored card
Time data capture and Time zone in FSM
if i am querying and extracting data from 'wm_task' table and want 'start travel' or 'start work' times are they time zone adjusted of the work order ?
CMDB
Hello All, Please help with the below two requirement as i am new to CMDB . How to make the CMDB attribute fields read only to cmdb users.How to hide the retire CIs. Please help with the required steps.
Affected CI
If there are multiple CI connected with the incident or change would it be better to create a bidirectional sync where you could just fill in the Affected CI and the first item in the list would be filled in as the configuration item in the form. Wha...
Involvement of manually created CIs in computing CMDB health score
Hi Community, Since the script (SNC.MetricProcessorScript.XYZ() ) that runs for computing the health score is not viewable, can somebody tell me the involvement of manually created CIs in computing CMDB health score? Will those be considered along wi...
How to enable "Recommended Fields Scorecard" tab in Xanadu which by default enable in Vancouver
missing tables in Xanadu Available tabes in Vancouver
How to Remediate CI Staleness - Best Practice and Workflows
Hi, I'm in a position where I'm managing a CMDB that has circa 50k CIs that have gone stale, and I'm looking at automating the staleness remediation (Somehow), as it's not feasible to review these manually. Having checked the forums, a number of yo...
Service Graph Connector for AWS Version shows $LATEST
We have set up the Service Graph Connector for AWS and are seeing $LATEST in the version field under the Cloud Function table. Several versions were created in AWS, but after publishing the field continues to pick up $LATEST. We would expect to see a...
Self-solved: Assets not created for Operating Eq and Facility Hardware CIs - on import and manually.
Hey Asset and CMDB superstars, We're importing CIs into cmdb_ci_facility_hardware and cmdb_ci_oe among other classes. For these two, oddly, assets are not getting created. Not just from the import but also when I create CIs manually or use Create Ass...
failed due to: InternalError: String object would exceed maximum permitted size of 33554432
Hi, We have a custom post-sensor script to populate the location and map a few details for GCP discovery.I am encountering the following error and am unsure how to resolve it:Post-sensor script "Post Sensor - Cloud VM Map platform, Add Location" fail...
Print queue is not showing in the printer CI table
Print queue is not showing in the printer CI table. In printerCI, there is a "Print Queues" tab that is blank with no information in it. But I found there is printQueueList that has many Print Queues in it, but not associate with any printers? is the...
ServiceNow integration with BlackDuck SCA in on prem configuration
We hold an enterprise license with Black Duck SCA and we are looking to extend our CMDB to integrate with the Black Duck SCA. Do you have any experience / suggesting we can start from?
Resolved! Hey CMDB experts - What is the benefit of creating VM instances?
We know that ServiceNow creates one entry in VM instance and anohter entry for its host in Server table when discovering servers in cloud. My question is - what is the use of discovering VM instances? Technically is a duplicate and redundant record f...
I am using a reference field in a catalog form.
I am using a reference field in my catalog form. It is referring to CMDB Business application table.I want to only search variables with name and no duplicate records should be included.
