Hi ALL,Acc agent is not able to discover installed software for windows machine.SAM plugin is already installed even then the installed software is not populatting under related list, Why?Can someone please suggest how to get that?
Why are IP addresses being deleted by the system some time after they are discovered? I see many IP address records in the deleted records. Is there any OOTB functionality that deletes IP address records? I have reviewed deletion strategies (mark as ...
In CMDB, i would like to "filter out" ip address ending with .1, .2 and .3 in CI list search.How to achieve this in LIST search or via report ?
Hi Community,I’m currently working with the CMDB in ServiceNow and would like to know if there’s a structured way to:View the complete list of managed CMDB tables, including subclasses of cmdb_ciUnderstand or visualize how these tables are related (i...
Hello!We need to migrate to Intune from SCCM andintall the plugin for Service Graph Connector for Microsoft Intune. Do we need to also install Microsoft Intune Spoke plugin? What is the difference between them? Thank you!
Hi,I want to find all application users on discovered DB's,and make the link between the user and Application Service . Can #Discovery and #Service Mapping do that ?thanksGila
Hi, I´m trying to change the IRE error message for my customer because they need the end-users to understand what the error is. I have created the following script include: var IREErrorMessageHandler = Class.create();IREErrorMessageHandler.prototype ...
I'm not very versed in the whole CMDB or CSDM universe.Currently my team is very small and we are responsible for all aspects of supporting and maintaining our ITSM environments. About 2 years ago, we started down the CMDB path and have only gotten t...
Hello we have configured Service Graph connector for AWS. We are importing autoscaling, temporary and ephemeral ec2 instances along with the standard ones. These temporary instances are not required to be maintained in CMDB. How to identify these kin...
Hi Experts, Could you please suggest we have created new custom CI identifier rule and it is not working as exepected. Could you please suggest how to fix this issue ? Thanks.
Hi Folks!I would like to configure a "conditional" CI identification criterion, but I can't find any information about it. The scenario that I have:- Usually, a Server CI is identified by the `serial number`, then a fallback on the `name` attribute i...
Hi All,We have recently completed the integration of Tanium with ServiceNow. Currently, we already have other data sources for servers and computers, including Azure and AWS.Recently, we encountered a duplicate CI issue where both Tanium and Azure we...
Hi I have obtained a voucher for CSA and I want to start preparing for exams, what materials should I use to study or where do I get materials from the Servicenow site; Thanks
The CMDB Health and CSDM Foundation Dashboards Duplicate metrics is also including Retired records while calculating the Duplicate Metrics %. Can we manipulate it and how? @CSDMNOW @cmdbhealth@dashboard@duplicateci#itom#cmdbhealth#duplicatemetric
How Incident will move from resolved to close state? is there any OOB feature? What are the ways we can achieve this? I am aware of this can be done by 'Incident Properties'. Just wanted to check is there any other way?
