i am running a discovery to discover some of the computers in our environment, for some the host is not reachable if i run the quick discovery on the ip address, previously after running the discovery the Computer ci it got deleted, how can i trouble...
How can CMDB be used to monitor the quality and completeness of a data file that is being passed through a process? This is data observability and CMDB appears to be monitoring hardware/software. Can it be used to monitor data?
Hello experts,Does any of you have any simple explanations on each of this suggested relation types, And am I utilizing the correct one? In this sample, it was all just services records and I was able to produced this dependency view by just using th...
CMDB Dashboard is calculating both false (Closed complete) and true task to show the heath index percentage. as per the correct behavior it should only calculate the active tasks to calculate the heath index percentage.
I hope I am in the right place, please point me in the right direction. I am a technical project manager and am new to using ServiceNow to run projects. Is there a diagram or checklist to support the Idea to Project process? Something that walks you ...
Hi All,I am working on CMDB attestation tasks functionality .Want to disable disable "Fail" button and "Fail selected fields" button for non-admin users when they are reviewing the task in CMDB workspace. Fail button--> CMDB workspace>> Mywork>>Task>...
Hello Everyone, We've configured the JAMF Service Graph connector to collect Software Usage Data, and we've set up reclamation rules for several software products. However, I'm only able to see the usage data for the 1Password app. We have two discov...
I need a help to sort this out.In an incident form, we have different tasks and after updating those tasks, the value of the phases from the Update Phase field should get reflected in the History tab. But while doing so it is getting populated either...
Hi all, I have a couple of questions regarding related items in a CI:is it possible to open the “Tree” layout in the related items of an IC by defaultScreen 1 - SettingsIn the case of the “Flat” layout, is it possible to sort by level (L1, L2, L3) an...
Hello, I want to preface this that we are currently working on cleaning up our CMDB, so the issue we are having may not be normal or desired actions. We are trying to have our field techs start filling out the CI field in their "Requests/SCTasks" and...
We have a requirement to get technical teams to audit and validate CIs. However, I can see both CI attestation and Data certification can be used. Could someone help with understanding what each feature is better suited for? What kinds of scenarios c...
When we attempt to do a Service Map of our Oracle EBS we are unable to run the OPMNCTL (the Apache on UNIX based OS > OC4J Connectivity : step 16) with our Discovery Credentials. It is stated that only the app owner can run that command. Has anyone...
We’ve been working with some customers who are trying to get more value out of the Tags module in ServiceNow for their on-prem and cloud infrastructure resources. We have been seeing inconsistent use of Tags with customers focused on different keys/v...
Hello community, I'm new to the community So, does anyone know what the backup policy is like for ServiceNow instances? Where can I find the backup policy documentation for the instance I manage?
Hello experts,Is it possible to create a 4 level dependency view in CMDB?Regards,Vaine
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