Resolved! MID Server
Hello Everyone,Can anyone tell me when we can recommend the customer to implement "Credential-Less Discovery".And also, is recommending credential less discovery a good practice.Thanks
Forum Posts
Duplicate table getting created after CMDB query run.
Hi, There is one scenario in which CMDB team created two tables and according to them one is original and one is duplicate with different table name and same label name. according to CMDB team after daily query run, records used to get stored in orig...
Need some Information about Data Certification Policy
Hello Everyone,I’m trying to understand the end-to-end flow of how Data Certification works, especially around task assignment and notification.After a certification task is generated, I want to know what happens next. For example, if the assignment ...
Resolved! Improve Readability of Activity Stream in Service Operations Workplace
In the Service Operations Workplace (see screenshot), it's currently quite difficult to visually distinguish the individual entries in the "Activity" section. All entries appear merged together, which makes it hard to read and follow the updates.Is t...
How to prevent CIs from being created/updated
Hello community, I'm currently working with Discovery for the IP Routers class, however I need to avoid the creation / update of records with "retired" on the name. And I'm asked to remediate it using the Identificaiton and Reconciliaiton Engine, i...
CMDB Health widget in Home page is not loading in CMDB Workspace
Hi, In CMDB Workspace Home page, the CMDB Health widget is not loading , When we open it using related link of 'CMDB Health Dashbaord' its showing exact percentage. Please help to resolve this case.Regards,Saranha
Resolved! what are credentials and how they are used in ServiceNow Discovery
I need detailed explanation about credentials and their use in ServiceNow discovery. Please cover the following topics in the explanation:what are credentials?in which phase of discovery they are used?how are credentials used in discovery process?fee...
CMDB Health Remediation Tasks - altering the description field/including link to knowledge
Looking for input on how best to solve for configuring health tasks (orphan, staleness, recommended/required fields) so teams assigned remediation tasks have better instructions on how to resolve the issue. One thought I had, depending on how accessi...
SGO-Dynatrace - "DUPLICATE_PAYLOAD_RECORDS" error for SGO-Dynatrace Processes Data Source
Hello CMDB Forum, We have been evaluating the Dynatrace Service Graph Connector for Observability. I have a support case open for this, but we are seeing these errors in the Import Set for Dynatrace Processes. "error":"ABANDONED","message":"Abandoned...
Failed to Retrieve the attachment from mid server
Hi Team,I am importing the attachment from mid server ,record is creating in ecc_agent_attachment table unfortunately the attachment is not retrieving I am using the below code through flow designer.(function execute(inputs, outputs) { var midName...
Query builder throwing error
Query builder throwing error even if the classes and the relationships are right.I built a query builder in the following way:Storage server -> Storage volume->Storage device->Host servers->Application. I added all the relatioships based on the cmdb_...
how to exclude retired CIs from 'Discovery source not reporting' in CMDB Workspace
Hi,The widget 'CIs not reported by discovery sources' is showing retired Cis count also by default.. how to exclude retired CIs from 'Discovery source not reporting' in CMDB Workspace. I checked in UI builder but could not find direct filter conditio...
Relationship type is missing in query builder even though it is there in cmdb_rel_ci and cmdb_rel_ty
Hi Team,I’m currently working on a query to identify VMware Virtual Machine Instances that have a relationship with Servers.This query works as expected in the lower environment, but relationship type is missing in in prod instance to select in query...
Adding CIs manually to Tag-based Application Services
A lot of our Application Services are Tag-based.Some of them should also include CIs where external tags are not present, and the CIs are not possible to engulf using Traversal Rules (like Solaris servers).The "Tag Governance" app is to my knowledge ...
VMware Virtual Machine Instances
In our environment, we have virtual desktops that are 1 time use only, then destroyed. Next log in, a new desktop is created with the same name but can be different IP and MAC addresses. It appears that vCenter discovery does not use the IRE. I had c...