Resolved! What does "Non-compliant CIs by owner" indicate on CMDB Health Dashboard
Hi, Need help in understanding "Non-compliant CIs by owner" what does it indicate on CMDB Health Dashboard
Forum Posts
IRE engine is not working in on before transform script (ignoring all the record )
Hi Community ,To avoid duplication i am trying to use IRE engine in on before transform script, but all the time its ignoring the record even if is the correct record to insert .on before transform script:(function runTransformScript(source, map, log...
Resolved! CI and Asset lifecycle Management
Hello , We have CMDB with discovery enabled, it is creating the record in CMDB when it is discovered with status as Installed.We want to create the CI which are in-stock and updated as installed when discovered via discovery. SImilarly Asset-ci sync...
Interview Question - When a CI become an Asset?
Hi Members, One interviewer has asked me that 10 CIs got discovered then what is the process to make 4 CIs out of 10 an Asset? That is, 4 CIs out of 10 discovered CIs should become Assets. Please advice. Thanks,Neha
Subject: Improving the CI Interface Experience (and Saving Our Sanity)
One area where ServiceNow could use a little TLC is the CI interface. We’ve set up notifications to nudge owners into filling out empty required fields, but the out-of-the-box (OOB) CI interface is still feeling a bit... clunky.I’m tackling the issue...
Why is it so hard to periodically import Files from within the local network?
Hi everyone,I struggle with this and I can't believe I'm the only one.I need to periodically import different files into various CMDB tables from the internal network (via MID), and all the available methods feel like ugly workarounds. I haven't foun...
Rapid7 integration with CMDB
Hello, We are planning to do the Rapid7 integration with CMDB using service Graph connector. If anyone has done the integration, please confirm if the integration is uni-directional or bi-directional. Regards,Shaik basha.
CMDB - Intune Service Graph Connector
Hi All, For one of our clients, we have implemented Intune Service Graph Connector to automatically populate computer CIs into CMDB. As a baseline, we have defined few Mandatory attributes for all the Classes. During the analysis, it was identified t...
CMDB Health - Orphan Remediation
Hi All,I'm looking into remediating several health issues with our CMDB.One significant issue is the number of Orphan Records on the estate, currently circa 50k+Will using remediation rules therefore generate 50k tasks, one per CI, or just one task?I...
How does SolarWinds SGC handle inactive/removed assets?
I've setup our SolarWinds SGC and it is pulling assets daily into our CMDB tables. One question I'm unsure of: How are inactive/retired/removed assets handled? For example, a network adapter goes bad and is replaced. SolarWinds will pick up the new ...
Oracle PDB records not showing up in form after discovery
Hi All, We are able to discover CDB and its associated PDBs hosted on a Linux host, after discovery we can see the PDB records data in cmdb_ci_db_ora_pdb_instance and cmdb_ci_db_instance_size tables in list view. However, when we click and open any P...
Resolved! Business rule to align start and end dates of change with change tasks
hello dear community, im trying to create a BR which will trigger when the start or end date of a change changes.It then should fill the start and/or end date of the related change task(s). It seemed at first like a quick fix but for some reason the ...
Resolved! Pls advise script action not trigger into the line indexof
Hi,I have attached system log, the business rule fetching CI sys id and current user id(from user table). event triggered, script action. but the script execution failed into the line indexof. index value printing -1 still though it has value. kindl...
Should Service Graph Connector delete assets?
Hi all, what is the best practice for a ServiceGraph connector that is populating SNOW CMDB in case the 3d party source found that an asset is not in the network anymore? I am not sure if it should find and delete the CI, or "flag" one attribute (lik...
Discoverable and non-discoverable CI attributes
Is there a list that indicates discoverable and non-discoverable CI attributes?
