Storing shared mailboxes in the CMDB

[andy_now]

I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups.

I thought about a decision table but I'm sure there's a limit of records that can stored in there, either for performance or maintenance reasons.

I looked at the CMDB and not sure if I should extend CMDB_CI or if there's a sub-class that more suitable to extend from.

Anyone been through something similar? Am I on the right track, open to suggestions.

[andy_now]

Hey Kumar, I'm still looking for any examples of best practise and haven't found any as of yet.

I'm taking a phased approach over a long period. Basic approach will have no automatic import of mailboxes ServiceNow, as there is a lot of redundant mailboxes that are not needed. We are concentrating on highly requested or sensitive mailboxes at first and manually adding them. We only need to populate the name of the mailbox, if it needs approval and who needs to approve. They all share the same Flow which makes it very quick to add or remove mailboxes. The Flow is using a REST call to Azure Automate to handle the adding of users to the mailbox.

Please share any thoughts or your approach when you've implemented it.