Greetings ServiceNow Community, I have recently taken over administration of our CMDB and am trying to understand the Dependent CI Deletion Workflow. More specifically, how to close the task if the CI deletion is not required. The workflow contains ...
Hi All,I hope you're doing well.I have a order guide in which when a request is raised it will create 3 RITM ( 3 different catalog item and 3 different flow designer) my requirement is example : In 1 request test 1, test 2 RITM have created (approved...
HI, I've to integrate a XML data file into the CMDB using the # IntegrationHUB ETLThe file has the following structure : <environment> <Servers> <app> <EnvironmentName>DEV</EnvironmentName> <ServerName>SERVERSAAA</ServerNam...
Hi,Please suggest the process of getting ATF to CMDB /CSDM. We are following the OOB process currently in CMDB format. If we find the related AFT in OOB it will be useful. Thanks.
Hi, As an Architect for Big Service Provider Client, I was asked to develop a solution to import CI data from Multiple Customers of Service Provider. Initially explored Service Graph Connector option, but didn't get expected result. So decided to exp...
Need help in Windows Pattern extension to parse values to new custom table I am running a PowerShell query and getting the information but unable to parse the information to new custom table(u_table). I have also created a new pattern with the same s...
Hello, 1.) I am looking for the out of the box (OOB) configuration for the Vulnerability Response Module column in the sn_vul_vulnerable_item table with CMDB column? 2.) I have approved Risk acceptances VITs that are valid for 365 calendar days. Is...
Could not update basic information. Error detail : The selected table is in Discovery and Service Mapping Patterns scope but the current scope is Global I have a CMDB Manager who is getting the following error message when updating CI Classes within ...
Good afternoon, I have this situation where im trying to start planning my approach. I have an application service - which is supported by its IT infrastructure which includes multi-tenant host servers.I have many customers that use this one applicat...
I added a test step: Open an existing record and when selecting a record outside of servers CI, for instance networks or business application it gives me this error: This step failed because the client error 'TypeError: Cannot read properties of unde...
Hi all. Could someone run and post the CI Class Hierarchy from one of the latest versions of SNow (we are on Washington DC but it doesn't have to be that version)? In another thread (Solved: Listing all CI Classes (instead of browsing throug... - Pa...
The Install Status automatically moves to Absent after some criteria is met. 1. What is that criteria? (x # of days without communicating)2. Does this apply to all discovery sources or just ServiceNow Discovery? We have an integration with client ...
Hello All, We have a scenario, where the asset is retired and related CI with hostname 'abcd123' is also Retired. Now the deskside wants to reuse the hostname 'abcd123' to different asset. By doing this, i'm worried we will have an duplicate record i...
Recently we migrated from probes to Pattern for Nginx Web Server Class. Nginx Web server discovery is not updating the Name field properly. It is setting the value as "Nginx Web Server" for almost every record getting discovered. Nginx Web Server rec...
Hi All, I have requirement to create relationship between manual endpoint to Application services but unable to find out the suggested relationship type for the same. Can someone help me with the suggested relationship for the Manual endpoints & App...
