Are VDI's discovered via SCCM or Intune integration (SG connector)?
Are VDI's discovered via SCCM or Intune integration (SG connector)? If yes, on which table it sits and which attibute tells that its a VDI vs normal computer?
Forum Posts
Resolved! Choices missing in filter
So I was trying to correct a mistake, we had added a field to cmdb_ci and it should have been added to cmdb_ci_server. However by the time it was realized it had already gone to production. In an attempt to correct this I removed it from cmdb_ci i...
Resolved! How to Report on age of ticket per quarter of the year
Looking to find the timeline of when a ticket from opened to closed how to display that data?I am working on a report it is showing same day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months per quarter of the yearbut the data is incorrec...
Tanium IT Asset to CI CMDB integration using SG-Tanium Out of box connector
Good day all, I was hoping to find some assistance on a problem we are having with our Tanium IT Asset Mgmt Graph connector. It is completely out of the box using the Guided Support. We are getting all our CIs and classes appropriately, however we ...
Available memory is almost depleted - on robust transforming (source - schedule import job)
Hi, I am integrating Qualys through Service Graph Connector which is using robust transformer, along with Concurrent Import with Partition size 1000 in Scheduled Data Import (OOB configuration). When we tried to run transform/execute schedule import,...
De-duplication tasks for the same CIs are being recreated even after remediation
As a part of my remediation, I select a main Ci and retire the duplicate CIs. But when I run the correctness job again, another task gets created with the same CIs. I don't have an option of deleting the CI as a part of remediation since I will need ...
Resolved! Change template with multiple change tasks and CI's
If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.
How o store Back up data/ Data protection information in CMDB
Hello, I am just wondering how to store the back-up information in ServiceNow CMDB. As a tactical solution for audit purpose, we have stored this information under description attribute of Server class. Now, I have been asked to investigate the long...
update set not working
Hi All, i trust this email finds you well.i created an update set in the "cmdb ci class models" scope to modify the "citrix netscaler sdx" form.when moving to UAT environment the preview feature shows no errors neither when committed. However, change...
Stacked Switches missing IP Address
Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...
Import file data from MID server in Servicenow staging table
Hello community, We are trying to import file which is stored on a mid server and dump the csv file contents into a staging table.Here we had tried to use power-shell to get the base64 encoding, but were unable since base64 doesn't seem to be added o...
Resolved! SIM Card Management - European Style and OOTB missing expected attributes
Hi, While working on our CMDB classes, we encounter a bit of an issue with the way Mobile Devices and SIM cards are handled in ServiceNow (we're on Tokyo, using the CMDB CI Class Models add-on).I notice that Communication hardware has a Carrier attri...
How are you handling Assets when Archiving CI?
How are you handling Assets when Archiving CI?We are archiving CIs on some conditions using OOB workflow, but the Assets are left behind. How are you handling this situation?
IH-ETL does not leverage IRE dynamically, agree?
Hello,If you have used IH-ETL to load CMDB data, do you agree on the below lines?We know that IH-ETL uses IRE, but its actually we are configuring the CI identifiers as part of the Attribute mapping step in CMDB integration studio.ie say for computer...
Integration of MongoDB with ServiceNow via mid server
Dear Community,I have a project, where I need to create an integration MongoDB with ServiceNow via the MID server. At the moment I have implemented the MFA server and connected it to the ServiceNow. Now I have a question how to connect MongoDB which ...
