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How to create new policy type and workflow for CMDB Data Manager

Hi Listers,Does anyone know how to create a new policy type with corresponding flow for CMDB Data Manager?This use case is to be able to create policies that will do something (delete, archive, send notification) with relationships of retired CIs.I k...

victor21 by • Kilo Sage
  • 2914 Views
  • 5 replies
  • 0 helpfuls

Resolved! Best Practice: Storing Conference Room information

I am looking for suggestions/ideas to best store our locations Conference Rooms (name/size/equipment present/administrator) in ServiceNow... I was thinking maybe in Stock Rooms, add a different Type of room and then just add a couple fields for them?...

carlav by • Kilo Guru
  • 3234 Views
  • 5 replies
  • 1 helpfuls

Importing BMC CMDB Data as JSON Issue

Hi,We are trying to import data into a Data Source for use with the ETL from our BMC CMDB. We need to do this in JSON format and it needs to be paginated due to the size of the transfer. However, BMC is returning the JSON in a format that is not supp...

Can not query for inner fields

Hi, I'm new to the community so I'm not sure if this question is in the right forum but please help me if you know the answer.I am using ServiceNow integration with Cortex XSOAR (Palo Alto). So there are several servicenow scripts and commands to que...

Configure the CMDB Micro-Certification Simulator (Washington)

I am currently working on the Configure the CMDB Micro-Certification Simulator (Washington) and have encountered an issue with Task 3: Test Identification Rule. The link provided to access the script leads to a blank page. If anyone has the script or...

IrfanAhmadW by • Tera Contributor
  • 1702 Views
  • 6 replies
  • 2 helpfuls

Enable inheritance of attachments from RITM to SCTASK

Hello,We are 8mths into the implementation of ServiceNow and still trying to learn the system.  Our agency uses the ServiceNow Workspace, and we would like attachments from the RITM to display on the SCTASK within the Workspace.  After some research,...

RMendoza by • Tera Expert
  • 875 Views
  • 3 replies
  • 0 helpfuls

Dynamic CI grouping for change management and Outage creation

In our set up, when an Outage record is created from change ticket and Dynamic CI is selected, it doesn't have effect on all related CI's that are part of Dynamic CI group. Is this Dynamic CI group functionality working as expected? ideally, we would...

Kavery1 by • Tera Contributor
  • 1387 Views
  • 2 replies
  • 3 helpfuls

CMDB

Hello All, Need your help please as i have a requirement to use the ServiceNow Discovery to discover the CIs in the network along with CMDB Dashboard. Is there any article with the steps on how to use it practically please help or share the documents...

ShiningStar1 by • Tera Contributor
  • 2009 Views
  • 9 replies
  • 0 helpfuls

Resolved! CMDB Micro Certification ServiceNow

Hi ,Please can one suggest me for CMDB micro certificate path and provide me exam materials , i dont see any course on Udemy or other site . how to get prepared for certificate exam since i am new to CMDB please anyone provide details about it.

Retire Stale CIs

Hi, I have stale CIs around 8k and out of them 4k are already retired. Why those are all included the stale CIs if it was already retired. And i need to retire the stale CIs as retired as a bulk. How can i do it?

viswanathka by • Tera Contributor
  • 1371 Views
  • 3 replies
  • 0 helpfuls