Discovery seems to be updating the Motherboard serial number for a switch. When I checked the other switches of the same model Chassis serial numbers are updated. What could be the issue? Model - Cisco Systems, Inc. Catalyst 9600 Series Switches 9606...
What is the use of this table cmdb_ci_storage_device? What data gets stored here?Does ServiceNow Discovery populate data in this table? This is what docs sayscmdb_ci_storage_deviceStorage DeviceBase table for block storage devices such as DAS, SAN, a...
There are few Templates in the estate which needs a status assigned to them. These cannot marked as Operational or Decommissioned. Please suggest a status for these templates.
Hi team,What is the purpose of these two fields in the cmdb_model_category table, and which categories should ideally have these checked according to best practices?
Hi Team, I have a Template server which user uses whenever they want they keep active and after use they put on store, i wanted to give a status for that server. I would request to suggest a best status option which others can identify easily.(for ea...
We're trying to understand if all of our (many) external data sources are going IRE - is there an easy way to check this?
Hi Everyone, We have encountered an issue where we are missing data base discovery for 200 plus Virtual/Physical standalone servers. This is where we need to determine if we can get discovery to see these I have performed quick discovery on these ser...
Create Logic Monitor for Discovery Sources field so the most recent discovery from LogicMonitor can be included in the field. Review the "Discovery Sources" field for any server to understand the reference.
Hi Team,can anyone tell how we can enable duplicate task creation for tables like Printer,Scanner etc? As in the system i can see duplicate task is being created only for few CMDB tables (Refer below screenshot).
Hi All,Can someone please tell me how can i enable state CI. Please refer below screenshot where task col is empty.Please guide us here. Thank you!
When a new server is provisioned, the 'Application' name from the new server request RITM should be populated to the 'Hosted Application' field for the new server CI record in CMDB.Also, the Application mentioned in the RITM should have 'Runs on' rel...
As CMDB administrator, I want to define an Orphan Rule for every Principal CI Class so that CIs that should be cleaned up or have incorrect relationships are identified and can be corrected.For Server CI Class, the rule should be to mark all those se...
Hi, In the CMDB CI Class Manager a Class may be defined as a Dependent Class, which means that CIs from this class must be related to an another class as defined in the Dependent relationship. In the CMDB Correctness dashboard, the scheduled job " C...
What is the best way to track changes/updates to CIs on the CMDB Workspace for CMDB admins? Our users are currently looking at using the Comment field, but that is an open text field and can be accidentally wiped out at any time. They are wanting s...
