Task: Create iTunes Process Classifier

[Community Alums]

unable to complete the task as getting an error and unable to create the valid windows credentials  

[JobyV]

Its in the task before this step: Create Credentials for the credentials information

[ashikaruths]

I have facing the same issues as well

[JobyV]

what error are you getting?

[JessicaLanR]

If you're getting an error while trying to create valid Windows credentials in ServiceNow, here are a few key points to check:

1. Credential Type
   Make sure you're selecting the correct credential type: Windows. In the Discovery Credentials module, click New, then choose Windows Credentials. Avoid using Basic Auth or other types unless explicitly required.

2. Format of Username
   Use the correct format: either domain\username or username@domain.com, depending on your environment. An incorrect format will cause validation errors.

3. Password Complexity
   Ensure the password doesn't contain unsupported characters or hidden whitespace (copy-paste can add unwanted spaces).

4. MID Server Availability
   Check that your MID Server is validated, up, and tagged correctly. If the MID Server can't reach the target or apply credentials, Discovery will fail.

5. Credential Affinity
   If using Credential Affinity, ensure it’s configured correctly—this controls what targets your credentials apply to.

6. Permissions of the Account
   The Windows account must have proper permissions to allow WMI queries, remote registry, and file share access. Lack of these permissions often causes Discovery failures.

7. Logs and Test Credential
   Use Test Credential from the Credential record. If it fails, check the ECC queue and MID Server logs (agent log and probe log) for more detailed errors.

8. Credential Store Plugin
   If you're using Credential Store integrations (like CyberArk or HashiCorp), confirm they're properly configured and returning valid secrets.

If you've checked all the above and it's still failing, try recreating the credential from scratch, test it, and confirm that Discovery is running under the correct MID Server context.

Let me know the exact error message if available—it helps narrow down the issue. And if this solves it, consider marking it as resolved for visibility.

[AJ-TechTrek]

Hi @Community Alums ,

Please refer the My Youtube Channel - TechTrek with AJ and Follow the ITOM Batch 3, where i have explained all about the CMDB and Discovery including each and every task related to Discovery Fundamental course labs.

Here is the Link :- https://www.youtube.com/watch?v=-5QkJ4B300c&list=PLXRgDc4BgFSwbng6_F85D9VSCBPnSdNiU

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 
Thank You
AJ - TechTrek with AJ
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
ServiceNow Community MVP 2025