Tracking CI Record History

[FWilks]

Hi,

I need to be able to view changes that occur on CI records. History is currently being used for keeping up with record changes.  I want to make the History List viewable on some other CI class records, but was told that it may slow down ServiceNow.  Is this correct?  Is there another way to see the CI history?

Thanks!

[Shivalika · Accepted solution]

Hello @FWilks 

Yes it will slow down if you add history everywhere. 

You can use this table - "sys_history_line" - which will give you history of all the records in system. But you should first navigate to filter page and add all and whatever conditions you can. Such that there is no load on the system to load all millions of data. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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