unable to add dot walked field in the list configuration

[RajeshS45028713]

Hi Community,

I'm facing an issue where dot-walked fields (for extended tables such as User and Department of User) are not displaying any values when added to the CMDB list view.

Has anyone encountered this issue or know how to fix it?

[Bhuvan · Accepted solution]

@RajeshS45028713 

Go to CMDB table where you would like to add dot walked fields, for example cmdb_ci.LIST

Right click on  column -> Configure -> List Layout. Go to field that you want to dot walk and select Expand selected reference field

Select the dot walked fields and add from available to selected slash bucket and save the record. To view configuration item table fields again, click on Configuration Item fields

You can add or remove dot walked fields from personalize list view

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

Hi Rajesh,

Yes, this can happen when adding dot-walked fields into a list view. By default, ServiceNow only displays fields that are explicitly part of the table. To show dot-walked values (like User -> Department) correctly, you need to:

Go to the list view -> Configure -> List Layout.

Use the dot-walk option when selecting fields (expand the reference field, e.g. User, and then choose Department).

Save the list layout.

After this, the values from the related table (like Department from the User record) will display properly.

👉 No need for database views or custom scripts just make sure the dot-walk is done through the list layout configuration.

Hope this helps!
Thanks & Regards,
Muhammad Iftikhar,
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ajay_Chavan]

@RajeshS45028713 - Go to the list view -> Configure -> List Layout.

Select the refernce field that you want and click below icon

then add the required filed/dot walk field

[Ajay_Chavan · Accepted solution]

@RajeshS45028713 - did you get a chance to check?

[Bhuvan · Accepted solution]

@RajeshS45028713 

Go to CMDB table where you would like to add dot walked fields, for example cmdb_ci.LIST

Right click on  column -> Configure -> List Layout. Go to field that you want to dot walk and select Expand selected reference field

Select the dot walked fields and add from available to selected slash bucket and save the record. To view configuration item table fields again, click on Configuration Item fields

You can add or remove dot walked fields from personalize list view

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan