Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Unable to discover IBM Data Power Appliances in ServiceNow

Bipinkumarsingh
Tera Contributor

20 hours ago

I am Unable to discover IBM Data Power Appliances in ServiceNow. When I run a quick discovery on IP getting an error as "SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.". I have tried creating a new SNMP Community (password only). The password I used is the same as SNMP V2C community password. How I can troubleshoot the issue ? 

0 Helpfuls
  • 59 Views
2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

14 hours ago

Hello @Bipinkumarsingh,

Please refer to the link below:
https://www.servicenow.com/community/itom-forum/snmp-probe-timed-out-target-is-either-unreachable-or...

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

0 Helpfuls

Christopher Hub
Tera Guru

14 hours ago - last edited 14 hours ago

You definitely need to start with getting an SNMP connection.  This articel is one of my go-tos for that scenario:  SNMP Discovery Troubleshooting - Support and Troubleshooting.

 

Also make sure you're prepared for the next step with applicative credentials as noted in the documentation:  IBM WebSphere DataPower discovery.

0 Helpfuls