Unable to discover IBM Data Power Appliances in ServiceNow

Bipinkumarsingh
Tera Contributor

a month ago

I am Unable to discover IBM Data Power Appliances in ServiceNow. When I run a quick discovery on IP getting an error as "SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.". I have tried creating a new SNMP Community (password only). The password I used is the same as SNMP V2C community password. How I can troubleshoot the issue ? 

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Abbas_5
Tera Sage

a month ago

Hello @Bipinkumarsingh,

Please refer to the link below:
https://www.servicenow.com/community/itom-forum/snmp-probe-timed-out-target-is-either-unreachable-or...

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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Christopher Hub
Tera Guru

a month ago - last edited a month ago

You definitely need to start with getting an SNMP connection.  This articel is one of my go-tos for that scenario:  SNMP Discovery Troubleshooting - Support and Troubleshooting.

 

Also make sure you're prepared for the next step with applicative credentials as noted in the documentation:  IBM WebSphere DataPower discovery.

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