Hello members,
We have Password safe External Credential Storage for Discovery installed and have been trying to run horizontal discovery but keep getting issue while trying to retrieve credentials using the local account.
Since this is a scoped application by beyondtrust and not supported by ServiceNow, I need help to get this resolved.
Store app installed
External Account with credentials
Vault configuration is fine
JAR file is present from the Mid server with the host and API key
The local account with credentials Default Workgroup|SV600050|ServiceNow-Discovery is part of the local admin account of the target servers.
While running discovery, the discovery log shows that it is not able to fetch the credentials to authenticate the target device during the classification phase
Logs from the mid server which shows the password request failing
Logs from the servicenow instance in debug mode shows fetching empty credentials
Ran a powershell command with the API key and the target system and was able to retrieve the credentials.
Our information security officer also checked the servicenow discovery account in beyondtrust and confirmed he does not see any logs while trying to hit the server.
Not sure what other checks can we do from our end. We have also raised a case with Beyondtrust but they haven't been responsive.
Any guidance from anyone who has used this application and discovery is working would be greatly appreciated
