Unable to update company details in the Application Service(cmdb_ci_service_auto)

[VaddiR]

Hi Community

I'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company A without any error message or warning.

Has anyone encountered this behaviour before?

Any guidance or suggestions would be greatly appreciated.
Thanks in advance!

[Ankur Bawiskar]

@VaddiR 

did you check the value is Company B in the list view or the XML of record?

any before insert/update BR is clearing that field value?

any client script is clearing that field when form loads?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@VaddiR 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @VaddiR 

I checked the OOTB setup, and there’s no condition that reverts the Company field from A to B or any restriction. It seems this is due to some customization on your side or a script that’s enforcing it.

[VaddiR]

 Thanks for your responses! @Ankur Bawiskar  & @Dr Atul G- LNG . I’ll review the suggestions and get back to you after checking in more detail.