Universal Request

[david_roy5]

Hi I have an interrogation about the full possible lifecycle of an Universal Request. 

If a customer open an Universal Request in the Employee Service Management and we find out that this request will need to go through the Strategic Portfolio Management as an Idea, Demand, Project, etc.?

If a customer open an Universal Request in the Employee Service Management and we find out that this request will need to go through IT Service Management as a more normal ticket?

Is it possible to have a one shop stop for all that kind of different request from the customer (internal or external)

Thanks!

[AshishKM]

Hi @david_roy5 ,

Refer the below documentation for creating child ticket for UR.

-Thanks,

AshishKMishra