update set not working

[El Cuchi]

Hi All,

i trust this email finds you well.

i created an update set in the "cmdb ci class models" scope to modify the "citrix netscaler sdx" form.

when moving to UAT environment the preview feature shows no errors neither when committed. However, changes are not applied to the form.

i tried changing the scope when committing the update set but no difference.

would you know why?

regards.

[Sandeep Rajput]

@El Cuchi Can you check if the updates were captured in the update set? Also, check the related records and see if Updated (sys_updated_on) field changed after the update set was applied.

[El Cuchi]

Hi Sandeep,

thanks for taking the time to look into this matter.

the update set has 11 customer updates. the dates are correct