Update the ritm short description if the sctask is closed

Joshua Comeau
Kilo Sage

What should the script be?

1 ACCEPTED SOLUTION

Zach Koch
Giga Sage
Giga Sage

You would want to do an After business rule on your sc_task table with a condition of State changes to Closed, then run this script.

 

 

var ritmGr = new GlideRecord('sc_req_item');
if(ritmGr.get(current.getValue('request_item')) {
ritmGr.short_description = <your value here>
ritmGr.update()
}

 

 

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View solution in original post

1 REPLY 1

Zach Koch
Giga Sage
Giga Sage

You would want to do an After business rule on your sc_task table with a condition of State changes to Closed, then run this script.

 

 

var ritmGr = new GlideRecord('sc_req_item');
if(ritmGr.get(current.getValue('request_item')) {
ritmGr.short_description = <your value here>
ritmGr.update()
}

 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!