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is_virtual field or specific class ?

 Hello all,I have virtual machines hosted on ESX servers (on-premise) and virtual machines hosted in the cloud (AWS AZURE...). What does the "is_virtual" checkbox mean? Is it used to specify that a virtual instance is hosted on a physical server ? Or...

Steff95 by Tera Contributor
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  • 2 replies
  • 0 helpfuls

Resolved! Best Practice for maintaining manually entered CIs

We have had to manually enter some CIs such as network appliances and some servers.  What is the best approach to use to have a task or something generated for someone to verify that the server is still operational every so often so the CI does not g...

View 'CMDB Workspace' is not available on few CI classes

Hi All, Most of the CI classes have 'CMDB Workspace' view OOTB but few CI classes don't have this view, so I want to know why 'CMDB Workspace' view is not available/present on below CI classes. List of CI classes where 'CMDB workspace' view is missin...

Unable to create a tag-based application service.

I am trying to create a Tag-Based Application Service using tags rather than a service family but I get this error: The following tags are already being used: app,env. Please use a different tag. I am able to create the service using a service family...

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Setting hostname on server post the Discovery job runs

Hi,We are having servers which are being updated by Discovery and the hostname is being populated with the windows registry  : 'HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\Tcpip\\Parameters', However the hostname returned is combination ...

CMDB Completeness Dashboard (inactive)

First of Many Question, we are on the LONG journey of cleaning up our CMDB. 1. Why are all of my CMDB Health Dashboard (Inactive) except the Base on..ie CMDB Completeness Dashboard (inactive)Change dashboard

Scott7070 by Tera Contributor
  • 521 Views
  • 5 replies
  • 1 helpfuls

VMs are getting Discovered as Storage Volumes

Hi All,We are expecting 2 VMs from Google Data center and ServiceNow is somehow discovering them in the storage Volume table with the same name. We have 35 service accounts and I'm not sure from which account its getting discovered as Storage volume....

Suvetha S by Tera Contributor
  • 261 Views
  • 1 replies
  • 0 helpfuls

Dependent Field Options

I am trying to limit the choice list options coming on the Change Request form, when using Mass update ci class option.  Proposed Change is dependent on CI class, so it merely offers all fields on the CI class.  The issue is that we want to limit the...