Hello,I have an issue when trying to use the import option when in list view. I go through the process to export the records I want and have it create a template that I will edit. One of the fields is a choice list and of type integer with a length...
Hello Everyone,I wanted to map a server type, named as Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Hi All, I need to integrate CrowdStrike with ServiceNow CMDB using Service Graph Connector. What are all the details I need to collect before from client before starting the development. Any roadmap for implementing this. Thanks in advance
Hi,We are facing Active couldn't classify: No WMI connection for few of the Windows server during Discovery. Credential test is getting failed from ServiceNow end even though we are able to RDP the server using the same user name and password added. ...
I am loving the new de-duplication templates so that we are able to resolve duplication tasks in bulk. However, I have noticed situations where one asset contains those two CIs and came across this KB Potential cause for de-duplication process delet...
Hi All,Looking for advise with respect to Performance. I want to model different network equipment types like Switches, Routers, Firewall, Nodes and many mores (around hundreds). There are single CI class called "Network Gear" or "Telco Equipment" an...
I have a group which has 11 members and there is one approval task in workflow for this group.The condition is "Send approval request(s) to the group. Only one of the members of the group needs to provide approval.If 'Opened by' is the same person as...
I'm creating a business rule, the filter condition is Updated by | is | admin and actions set field values is Most Recent CSA Update | Same as | Updated. The custom field the will populated is "Most Recent CSA Update". So, I try to make some changes ...
Hi,Needing your help on what role should I add to the user so they can edit or add new company in core_company Thank you.//Jaycel
I have a business requirement to create a report that shows all business applications with a server relationship and vice versa, all servers with a business application relationship. I'm trying to use CMDB Query Builder - which I haven't used before....
Hi Community, Does anyone have any suggestions on maintaining data in Key Values ( cmdb_key_value ) table? We have many sources in our environment that create data in this table and the updated field value of the record doesn't change with every disc...
Background: My organization has some types of hardware, like printers and network gear, where the corresponding CI has a fixed name, but the related asset might change when the hardware is replaced. For example, printer HDQ1P1 might have started wit...
I have written a BR to capture to Close at time of Alerts but that doesn't seem to work in Group Alerts. Any Idea on what the best way is to capture close at time of Alerts.
I'm hoping this is in the right place. I'm finding that when I'm creating widgets from reports and then filtering them, I'm getting different results than when i've already created a widget from a report and I start filtering again . The interactive ...
