Assets are being created for virtual machines even after the model is set to "Don't create Assets"Please help how to restrict the CI not to create any assets.
Hi, I've been researching about how is the best approach to extend/override the exist functionality inside ServiceNow. Specially for my app, I would like to override the method filterLifeCycleStage of the OOB LifeCycleUtil script include. My first id...
Can anyone suggest a method on excluding an ip range (like 172.25* in this screenshot) from becoming the Ip address of this CI?These two Network adapters have been inserted by the Discovery process.
Is it possible to change the filter of the "CMDB Health Group List" that is being used in CMDB Health Dashboard > Group View? I would like to have a new dashboard that has the same functionality of CMDB Dashboard > Group view. The use case is to use ...
Hello all. I'm trying to populate relations between CIs by script, but no success on them (always empty items created). I'm using the code: function create_new_relation(ci_parent_id,rel_type_id,ci_child_id){ var gr_ci_parent = new GlideRecord('cmdb_...
Hello Friends, We have a OTB service graph connector for one of our system which pulls the data over REST API from third party system and populates the import set table and then Robust Transform Engines are triggered to process the data. Here using t...
Dev instance and Sandbox instances CMDB Dashboards. We only rely on Service Mapping Relationships, etc. and the ones that make sense (needed for discovery). What is the best practice for clearing stale or duplicate relationships. Sandbox screenshot i...
Hi, What's the process for servicenow formally supporting new network devices? We need to add our terminal servers - opengear devices to servicenow for discovery and CI mapping. https://opengear.com/products/acm7000-resilience-gateway Until this is f...
Hi, I learnt CMDB concept on my own but wanted to know what are the day-to-day activities or responsibilities of CMDB developer or administrator. That would be highly appreciated.
Hi Expert:I was implementing IRE using Transform Maps,in the onBefore and scripts: (function runTransformScript(source, map, log, target /*undefined onStart*/ ) {var cmdbUtil = new global.CMDBTransformUtil();cmdbUtil.setDataSource('UCMDB'); //This is...
I'm looking to create relationship between CMDB CIs Business Process and Business Capabilities, which is relatively simple to do, however, in our business architecture concepts, a Business Capability may have more or less relevance to a business proc...
Currently the Basic auth credentials are used for service graph connector but discovery is also trying to use it during discovery and causing the account to be locked.how do we execlude those credentials from discovery?Note:We need those credentials...
Hello, everyone!I have the following problem:- Mid-Server updated Operation Status field: - I believe that the 'Asset' updates the field, but both asset and asset field tags are empty:I tried to found the CI in Discovery Schedule, using IPs or CI and...
Hi there, how do we check in service now which how to utilize OOB attributes instead of creating any custom attribute's.
Hello , We have multiple duplicate entry in WebSphere class with same name, already having Name, class added in CI identifier rule but still WebSphere class creating duplicates with same name.
