Please, I need an explanation of the date and date/time fields of the 'cmdb_ci_service' table.i.e. in wich cases a configuration item takes on the values shown below for the date and date/time fields of the 'cmdb_ci_service' table during the life cyc...
Hi All, I have created a record producer on alm_transfer_order table in HAM module. I have used a multi-row variable to allow multi asset selection in the form.On selecting 1 asset here, request form is getting auto submitted (unable to select multip...
Hello Everyone, Hope you are doing well..! I have created a process qualifier and custom service mapping application pattern for one of the middleware application and 13 servers are associated with that middleware application. The additional data whi...
Hi, We are currently facing challenges in removing duplicate records from the CMDB table. Our instance is integrated with multiple tools such as SNOW software, SCCM, etc. We have performed mid-server discovery and also cross-checked via Excel, confi...
Hello Community Looking to find some expert advice around a typical scenario we have.We are allowing users to create CIs that are not present in CMDB. All of these CIs if not matched (name) , will go into an Unclassed CI table which is a new class.La...
Hi Experts, I'm doing development on CMDB workspace, anyone can tell how to do below? 1. in CMDB Workspace > CI Overview > click into Class e.g. 'Mobile Device', how to configure the default Column view under UI Builder or located in somewhere? 2. C...
I have requirement to How to remove/hide 'Choose Options widget' for one of the Order Guide. How to achieve it ?
Hi, How to query servers having applications installed on them 1)is it mandatory to have them in cmdb_rel_ci table already ? as pre requisite?2)ALso in CMDB query builder whenever i try to add relationship, it gives me only one choice= DUplicate of ,...
Hi everyong, My first question is when using SG Intune to transform device data from MS Intune (using the default feature, not customize anything, except editing the connection), will the UPN data be transformed to CMDB's assigned_to field?(there is ...
Wwhen I click on magnifying glass of Model ID field, it takes to cmdb_model , but it brings only 1 record , but there are many more rows into cmdb model thanks! hen I click on magnifying glass of Model ID field, it takes to cmdb_model , but it brings...
HI, Our client was using OOB IRE setup for most of the CIs. We are seeing so many duplicates and we want to perform the cleanup activity and review the IRE rules for all classes. Please advise if there is any best practices to do this activity. Also ...
In Integration HUB ETL when doing mapping for target tables, we are getting Missing Dependency error continuously. Kindly help me in understanding the relation between Cloud Service Account table and Virtual Machine Instance table in CMDB
Our team here is trying to undo some of the customizations done before our time in ServiceNow where there are currently OOB features available. One of these is managing asset states via Incidents.Moving along well, but one of the defaults is leading...
Software populating on our Linux Devices via Discovery is limited to RPM. It fails to populate both software that has been executed as a binary program and discovery of applications running within containers. Can anyone offer any advice on how to ame...
We have an interesting issue happening due to our HAM process. ---Long Story---When we order equipment from our vendor, Assets are created along with that a Shell CI record is created. This is because at the time of ordering, we have the model and s...
